Manager, Product Quality Engineering

Rapiscan, an OSI Systems Company is seeking a Manager, Product Quality Engineering, based out of Billerica, MA.

Rapiscan is a leading supplier of end-to-end security inspection solutions, utilizing multiple technologies and advanced threat identification algorithms based on X-ray and high-speed computed tomography imaging, ion mobility spectrometry, radiation detection, and optical inspection technologies. Our broad portfolio of products, services, and solutions helps customers in ports, borders, aviation, military, law enforcement, critical infrastructure, event security markets to solve complex security needs, including combatting terrorism, drug and weapon smuggling, and trade fraud. With our leading detection technology and vast industry knowledge, we meet demanding security requirements while offering customers outstanding value for their security screening and inspection operations. We have highly experienced technical, program management, and service teams to ensure customers receive a best-in-class experience throughout every phase of their project—from planning to deployment to post-installation support.

The Product Quality Engineering Manager reports directly to the Sr. Manager, Quality and will be responsible for product quality engineering/final product quality assurance activities of Rapiscan X-Ray, Radiation Detection and Trace products. This role includes both responsibility for Product Quality and Improvement of Production (and related) Processes.  Daily activities include the interpretation and implementation of quality standards to routine manufacturing, continuous improvement, and product release activities.  Lead and supervise the daily activities of Final Product Inspectors and Incoming Inspectors. Provide technical support to improve product quality. Pursue the development and use of quality metrics and processes to improve how we measure quality and the quality of the products we produce. This position will focus on product quality and quality improvement through a combination of technical skills (data analysis, investigation, and others) and leadership skills (change management, issue resolution, etc). This person will be responsible for driving the non-conforming material process through coordination with Production Support Engineers and Supplier Quality Engineers.  This role will be split between the Billerica and Andover facilities.

• Understand the objectives, responsibilities, and mission of the Quality department and work towards those goals.
• Supervise and mentor the Incoming and Final Product Inspectors daily to meet functional deliverables and responsibilities. 
• Provide training and/or technical guidance to Incoming and Final Product Inspectors and production staff
• Manage WIP MRB including reduction of MRB and non-conforming material inventory
• Drive and participate in Product quality projects.
• Facilitate problem solving, root cause analysis, and other continuous improvement initiatives on product quality issues
• Facilitate defect awareness to sensitize operators to quality issues
• Lead investigation and drive closure of non-conforming material (NCs) for sub-assemblies, assemblies and finished goods in a timely manner
• Collect in-process defect data, lead analysis of such data and work closely with manufacturing to improve; take any actions regarding in-process quality as specified by the quality systems
• Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement
• ERP Quality Management System Module Super User
• Support the daily manufacturing activities and work with Manufacturing Engineers to resolve line issues and implement corrective actions.
• Develop and maintain strong internal working relationships across multiple departments
• Participate in cross-functional teams to develop and implement new products or services, ensuring that quality processes are integrated into the development process
• Comply with EHS & Quality System regulations and policies
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. 
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. 
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. 
• Duties may be modified or assigned at any time to meet the needs of the business.

• BS required (MS preferred) in Mechanical/Electrical/Industrial Engineering or equivalent with 7 years’ experience in Manufacturing.
• Knowledge and understanding of production process work instructions and operating within them to ensure that a product conforms to its specifications
• Demonstrated ability to drive conclusions based on deviations and defects; drive improvement and corrections to process
• Demonstrated ability to understand and analyze written technical information
• Demonstrated analytical, process management skills
• Proven understanding of problem-solving tools including root cause analysis and statistical process control principles.
• Domestic travel required <5% 
• Strong technical and computer skills
• Strong leadership skills, with the ability to teach, mentor, motivate and inspire team members to achieve business objectives
• Excellent analytical skills, with the ability to analyze data and identify trends
• Strong communication skills, with the ability to communicate effectively with team members and stakeholders at all levels
• Attention to detail, with the ability to identify and resolve issues quickly and effectively
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions
• Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously

OTHER WORK REQUIREMENTS:    

• Manufacturing, Engineering, or Technical Degree
• Technical knowledge of electro-mechanical manufacturing and assembly processes
• Product Quality experience
• Proficient in MS Office applications
• Highly organized and motivated
• Excellent interpersonal skills
• Creative problem-solving experience
• Manufacturing or supplier management experience
• Excellent written and verbal communication skills
• Strong leadership skills
• Ability to analyze data
• Communicate well with team members and stakeholders

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.