What are the responsibilities and job description for the Location Manager - BOI Airport position at OSI Recruit?
Summary:
The Location Manager is a critical leadership role responsible for delivering premium, luxury-driven guest experiences within a distinguished Hospitality company and the official Forbes Travel Guides private aviation environment at BOI Airport. As a key figure in a well-established organization with over 30 years of industry leadership, this individual will lead a high-performing team focused on excellence in service, sales, and operational precision. The role is instrumental in upholding the company’s reputation for exceptional client satisfaction, brand loyalty, and market dominance. By fostering a culture of excellence and driving strategic growth, the Location Manager ensures every guest interaction reflects the highest standards of the organization. This position is ideal for a driven, service-focused professional passionate about luxury experiences and operational mastery.
Our client serves the luxury auto rental needs of the private jet industry, high-profile business leaders, and Sports & Entertainment celebrities.
Responsibilities:
- Lead and develop a high-performing team by recruiting, selecting, orienting, training, scheduling, coaching, counseling, and evaluating staff; clearly communicating expectations and performance standards
- Achieve sales and operational objectives by contributing actionable insights and recommendations to strategic planning and performance reviews
- Meet financial targets by forecasting needs, preparing annual budgets, managing expenditures, analyzing variances, implementing corrective measures, and determining fleet requirements
- Develop and execute a comprehensive sales plan and quota structure aligned with national business goals
- Expand the guest base through team coaching, relationship-building with key clients, identifying new opportunities, and delivering outstanding guest service
- Recommend fleet enhancements and service innovations by analyzing market trends, consumer needs, and competitive activity
- Identify and target group guests who support Go Rentals’ growth without overlapping with FBO priorities
- Leverage diverse prospecting tools to actively pursue and secure new business opportunities
- Follow up on all leads and inquiries promptly, qualifying prospects to drive revenue and performance outcomes
- Design and implement targeted account plans to maximize revenue and meet budgeted objectives
- Maintain full operational coverage by ensuring appropriate staffing and scheduling to support all business functions
- Oversee field operations on-site, managing field schedules responsibly and effectively
- Ensure strict compliance with all state, federal, and local regulations, as well as FBO and hotel operational requirements
- Uphold full adherence to Go Rentals’ internal policies, procedures, and compliance standards
- Achieve monthly, quarterly, and annual revenue and direct sales goals, including outside sales calls, prospecting, site inspections, and client entertainment as defined
- Maintain full compliance with all Go Rentals policies and procedures in all activities
- Perform any other duties as assigned
Requirements
Requirements:
- Proven experience in luxury service, hospitality, or private aviation environments
- Demonstrated leadership in managing teams within high-end service operations
- Exceptional interpersonal, communication, and conflict resolution abilities
- Strong sales expertise with a consistent record of meeting or exceeding revenue and retention targets
- Unwavering commitment to superior guest experience and operational efficiency
- Ability to perform effectively in a fast-paced, detail-oriented, and elite service setting
- Valid driver’s license and clean driving record (required)
- Proficiency in CRM platforms and operational management systems
- Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Qualifications:
- Experience in Aviation, Auto Rental, Guest Services, or Hospitality
- Willingness to travel for extended periods
- Smartphone/tablet/technology savvy
- College degree
Benefits
Full-Time Employee Company Benefits
- Medical
- Dental Low and Vision paid 100% by employer
- $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
- Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
- Employee Assistance Program
- Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
- Identity Theft Assistance Services
- Travel Assistance through Mutual of Omaha
- COVID19 Resources (telehealth, mental health benefits and testing)
- Pharmacy Discount Programs through CVS & Good RX
- Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
- 401(k) Retirement Program
- 2 Weeks accrued Vacation with cash out program after 1st year
- Generous Sick and Safe accrued time off program
- Paid Holidays
- Paid Birthday off
- Cell Phone Pay of $40.00 a Month for hourly employees
- $1,000.00 Referral Bonus Program for hourly employees
- Employee Discounts for Auto Rentals (Friends & Family)
- Employee Wholesale Auto Purchase Program
- Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
- Commission Program
- Access to a full library of hundreds of online professional career training; from sales to software and nearly everything in between
Our client is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.
Salary : $55,000 - $65,000