User Experience Specialist

A globally leading consumer device company headquartered in Cupertino, CA is seeking a strategic, creative, and highly collaborative UX Strategist to support their Personalization & Omnichannel team. In this role, you will help drive key initiatives for Omnichannel program, focusing on the intersection of digital and physical retail. You will play a vital role in supporting research, experience strategy, and cross-functional partnerships to ensure customers enjoy a seamless experience across the app and 500 physical retail locations.

• Key Responsibilities:Support near-term initiatives by assisting in the strategic oversight of cross-channel and in-store digital experiences.
• Conduct secondary customer journey research, partner with Insights team on primary research, and analyze market trends to help clarify opportunities at the intersection of digital and physical retail.
• Partner with Analytics team to develop robust measurement plans and analyze feature performance.
• Collaborate closely with product managers and Retail tech teams on experience including, but not limited to, BOPIS, self checkout, and in-store app capabilities.
• Support the CLM team in integrating personalized messaging into the app, ensuring customers are guided and supported throughout their shopping journey.

Minimum Qualifications:

• 4 years of professional experience with a background in strategy, e-commerce, and/ or customer experience.

• Proven ability to see digital experiences through from concept to launch, while

maintaining a clear view of the bigger strategic picture and remaining highly customer-centric.

• Ability to balance multiple projects simultaneously with strong context-switching

skills.

• Strong analytical mindset with a knack for uncovering root causes, simplifying

complexity, and making data-driven decisions.

• Proactive, action-oriented self-starter who thrives when working through ambiguity.

• Exceptional verbal and written communication, storytelling, and presentation skills.

Preferred Qualifications:

• Experience in the global retail B2C space, specifically with retail mobile apps.

• Strong understanding of user experience and human-centered design thinking.

• Familiarity with Customer Lifecycle Management (CLM) and personalized digital

marketing strategies.

• Proven track record of facilitating collaborative connections across complex, cross-functional organizations (e.g., product, physical retail, marketing).

Type: Contract

Duration: 3 months with extension

Work Location: Remote

Pay range: $55.00 - $70.00 ph (DOE)