What are the responsibilities and job description for the Field Desktop Support Tech position at OSI Digital?
Job Title: Field Desktop Support Tech- White Glove Support
Location: Orange County, CA- Irvine or Fountain Valley, CA
Role: FT
Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT
Position Summary
We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.
As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Location: Orange County, CA- Irvine or Fountain Valley, CA
Role: FT
Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT
Position Summary
We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.
As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.
Key Responsibilities
- Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.
- Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
- Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
- Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.
- Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/Security
- Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.
- Collaborate with other IT teams to escalate and resolve complex issues quickly.
- Ensure security protocols and company policies are followed at all times.
- Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).
- Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.
Required Qualifications
- 3 years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.
- Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365.
- Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security.
- Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.
- High attention to detail, strong organizational skills, and the ability to work under pressure.
- Excellent verbal and written communication skills.
- Ability to prioritize and respond swiftly to high-impact issues.
- Comfortable working in high-demand, fast-paced environments with discretion and professionalism.
- Bilingual Korean is a plus
Preferred Qualifications
- Certifications such as CompTIA A , Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation.
- Experience in enterprise or financial services environments.
- Familiarity with endpoint management tools like Intune, Jamf, or SCCM.