Member Engagement Specialist Full-Time Lead

The Oshkosh Community YMCA is a health, wellness, and fitness organization dedicated to supporting the Oshkosh, Wisconsin community. Located at 324 Washington Ave, it provides programs, services, and facilities that promote physical activity, personal growth, and community engagement. Committed to fostering a healthy and inclusive environment, the YMCA serves individuals and families of all ages. By emphasizing personal wellness and community development, the YMCA strives to make a positive and lasting impact on its members.

The Member Engagement Specialist Full-Time Lead will play a key role in ensuring exceptional member experiences and fostering strong relationships within the community. Responsibilities include overseeing member engagement initiatives, delivering excellent customer service, managing membership services, and implementing strategies to enhance member satisfaction and retention. Additional duties include supervising member services staff, coordinating activities, addressing member inquiries, and ensuring a welcoming environment. This is a full-time, on-site role based in Oshkosh, WI.

• Strong customer service and interpersonal skills for building and maintaining relationships with members and staff
• Effective communication, problem-solving, and conflict resolution skills
• Leadership and supervisory experience, including the ability to motivate and manage a team
• Organizational and time management skills, with the ability to multitask and prioritize responsibilities
• Proficiency in administrative and office tasks, such as handling member records and reporting
• Experience with or willingness to learn member management systems and related software
• High school diploma or equivalent required; relevant certifications or bachelor's degree in a related field is a plus
• Passion for promoting health and wellness within the community