What are the responsibilities and job description for the Customer Service Representative position at Osher Marin Jewish Community Center?
Join Our Wellness Team at the Osher Marin JCC
Since 1946, the Osher Marin Jewish Community Center (JCC) has been a cornerstone of the San Rafael community, offering educational, cultural, fitness, and social programs. Our mission is to enrich lives and preserve Jewish identity, welcoming individuals of all backgrounds. Our comprehensive services include:
- A state-of-the-art fitness center
- An exceptional preschool
- Performing arts, literary, and cultural events
- Summer camps and teen programs
- Family and older adult programs
- Educational classes, workshops, and excursions
Position: Customer Service Representative
As a Customer Service Representative, you’ll be the welcoming face and voice of our Center. Reporting to the Member Services & Retention Manager, you’ll serve as the first point of contact for both in-person visitors and callers, creating a positive, seamless experience for everyone who connects with us.
Key Responsibilities:
- Front Desk & Phone Management: Greet and assist all visitors, manage the main telephone console, and direct inquiries to the appropriate staff or departments across campus.
- Information & Guidance: Provide clear and accurate program and scheduling information, help customers navigate the facility, and conduct tours when needed.
- Sales & Transactions: Accurately process prospect and new member data, program registrations, and ticket sales. Handle point-of-sale transactions using our proprietary database, accepting various payment methods, issuing receipts, and managing deposits.
- Database Management: Maintain database files for prospective members and program participants.
- Knowledge Hub: Stay fully informed about all Center programs, events, flyers, and daily campus activities, along with the physical layout of the facility.
- Desk Organization: Keep the courtesy desk area tidy and organized, ensuring all supplies are replenished as needed.
- Additional Support: Perform other duties as requested by your supervisor.
Qualifications:
- Education: High School Diploma or equivalent.
- Technical Skills: Proficient with Windows and computer data entry, with the ability to quickly learn our proprietary database system.
- Customer Service Aptitude: Demonstrates a strong aptitude for telephone reception duties, accurate clerical work, and retail sales.
- Interpersonal Skills: Possesses an outgoing, poised demeanor and is comfortable interacting with a diverse public both in person and over the phone.
- Problem-Solving: Exhibits strong attention to detail, excellent common sense when handling various inquiries, and the ability to multitask and remain professional under pressure.
Compensation & Benefits:
- Pay Rate: $17.50 - $18.00 per hour, depending on experience.
- Complimentary JCC Health and Fitness membership.
- Access to discounts on JCC events, workshops, and programs.
Schedule:
This is a part-time position with the following regular hours:
- Thursdays: 1:00 PM – 8:00 PM
- Fridays: 1:00 PM – 7:00 PM
- Sundays: 12:00 PM – 7:00 PM
- Flexibility to fill in as a substitute for Fitness & Aquatics and Courtesy desk shifts as needed.
Ready to be the welcoming first impression for our vibrant community?
The Osher Marin JCC is an equal opportunity employer that embraces individuals of all faiths and backgrounds. We are committed to creating a diverse and inclusive environment for all employees.
Job Type: Part-time
Pay: $17.50 - $18.00 per hour
Shift:
- Day shift
- Evening shift
Ability to Commute:
- San Rafael, CA (Preferred)
Work Location: In person
Salary : $18 - $18