Field Service Controls Technician

Field Service Controls Technician

Osgood Industries, LLC is a leading provider of innovative packaging machinery solutions with a rich history of growth and excellence. Founded in 1978, and privately owned for over four decades, Osgood has earned a strong reputation within the packaging industry. Located in Oldsmar, FL, our facility is dedicated to the design and manufacture of high-quality packaging machines for the food industry and a diverse range of products. We specialize in creating complete line solutions and offer comprehensive after-sales support. Our operations encompass engineering, manufacturing, assembly, R&D/testing, management, sales & marketing, administration, and service.

Position Summary: 

The Field Service Controls Technician is responsible for the installation, maintenance, troubleshooting, and repair of industrial automation and control systems at customer sites. This role requires a strong understanding of PLCs, HMIs, instrumentation, mechanical functions, and electrical control systems. The technician will work independently or as part of a team to ensure systems operate efficiently and meet performance standards. The position involves regular travel to customer locations, often with short notice, and requires strong problem-solving, communication, and customer service skills.

Essential Functions:

•    Perform field service repairs, installations, field audits, for new equipment installations and / or existing machine installed base.
•    When assigned, train customers, managers, technical personnel, and operators on proper operation, maintenance, and safety rules of filling/packaging equipment, specifically on applicable machinery control software.
•    Occasionally, when assigned, provide accountability as a site manager/lead, directing the workload and tasks of other field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel. 
•    Maintain necessary machine configuration documentation during installation.
•    Possess and sustain proficiency in control software (e.g. Allen Bradley/Rockwell Automation and other controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel.
•    Provide support to customers, internal Customer Service, Assembly, and Sales departments, as required. 
•    Provide updates and modifications, as needed, to machine controls software programs or firmware at customer sites.
•    Provide feedback to Head of Service on customer equipment needs and updates/mods.
•    Report customer and individual concerns/complaints to Quality Manager, as needed.
•    Support and assist with design and order reviews, assembly, testing and final acceptance tests (SAT and FAT) to become proficient with the control packages interface and integration.
•    Assist the Parts and Modernization departments with quoting requests for electronic controls software and hardware upgrades and / or electrical component upgrades.
•    Process detailed expense and service trip reports on all service visits, in a timely fashion.
•    Submit to safety, background, and drug/alcohol testing as required by customer(s).
•    Properly and appropriately don personal protective equipment.
•    Contribute to product safety by reviewing machine functionality and safety standards when on customer site.
 

Qualifications

Qualifications:

•    Bachelor’s degree in English, Communications, Technical Writing, or a related field; or equivalent combination of education, training and/or practical experience.
•    3 years of experience in documentation, technical writing, or a related area.
•    Excellent written and verbal communication skills.
•    Strong attention to detail and accuracy.
•    Proficiency with documentation tools and video editing software (e.g., Microsoft Office, Adobe (or similar),  SharePoint, GIMP).
•    Proficiency with camera/photo and video taking and editing.
•    Familiarity with content management systems and version control practices.
•    Ability to work independently and manage multiple projects with tight deadlines.
•    Basic understanding of technical concepts relevant to the industry (manufacturing and engineering).

Preferred Qualifications:

•    Experience with graphics or multimedia tools (e.g., Adobe Illustrator, Snagit).
•    Knowledge of regulatory standards (e.g., ISO, FDA, 3A).
•    ERP knowledge (Infor Visual MFG a plus)

Compensation for roles at Osgood varies depending on a wide array of non-discriminatory factors including but not limited to the role, degree/credentials, relevant skill set, and level of relevant experience.  At Osgood, compensation decisions are dependent on the facts and circumstances of each case.  Total rewards at Osgood include salary bonus (if applicable) benefits.  
The welfare of our employees’ matters to us. Therefore, Osgood offers a generous and attractive benefits package that meets our employees’ needs.

Benefits: 

•    Health Insurance
•    Dental Insurance
•    Vision Insurance
•    401(k) – attractive employer match
•    Life Insurance
•    Short and Long Term Disability Insurance – Employer paid
•    Identity Theft Insurance – Employer Paid
•    Education Assistance Program
•    Paid Time Off (vacation, floating holidays, additional purchased vacation option)
•    Employee Assistance Program
•    Accident, Critical Illness, Hospital Indemnity Insurance

We are an Equal Opportunity Employer committed to a diverse workforce.  We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.