What are the responsibilities and job description for the Patient Experience Concierge position at OSF HealthCare?
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
POSITION SUMMARY: The Concierge greets all patients, families, visitors and staff in assigned area. Proactively assists individuals, providing information, direction and hospitality. May provide guidance to individuals related to other OSF facilities/service areas, coordinate transportation needs, provide local area direction, and advise of area accommodations or amenities.
Qualifications
REQUIRED QUALIFICATIONS:
• High School diploma or GED
• 6 months of direct customer service or hospitality experience
• Basic working knowledge of computers systems
• Demonstrated oral and written communication skills
• Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues
• Demonstrates ability to multitask in a fast-paced environment
• Interpersonal skills to interact and communicate with individuals of various diversities and abilities
PREFERRED QUALIFICATIONS:
• Experience working with an electronic medical records system
OSF HealthCare is an Equal Opportunity Employer.
Salary : $18 - $20