What are the responsibilities and job description for the Front Office Assistant - Flex position at OSF HealthCare?
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Comprehensive Benefits Package
-Pay for this position is $17.14/hour. This is an Hourly position.
Mission Partners in a Flex job will receive a $0.75 differential on top of their step rate.
Overview
Comprehensive Benefits Package
-BCBS Medical, Dental, Vision, tuition reimbursement for further education, and 401k with $1 per $1 match on first 5% of salary!
POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Qualifications
REQUIRED QUALIFICATIONS:
- Education: High School Diploma/ GED
- Experience: Customer service experience
- Other Skills/ Knowledge: Typing, filing, telephone skills Basic Microsoft application basic proficiency Excellent Customer Service skills
PREFERRED QUALIFICATIONS:
- Experience: Basic knowledge of medical terminology, ICD-10 and CPT codes Electronic Medical Record experience
OSF HealthCare is an Equal Opportunity Employer.
Salary : $17