Housing Resource Navigator, SSVF Expansion

Position: Full Time / Regular / Non-Exempt

Supervisor: Director, Supportive Services for Veterans and Families (SSVF)

SUMMARY: The Housing Resource Navigator works closely with prospective property owners and managers to promote permanent housing opportunities for homeless, or at risk of homelessness, Veterans, and their families. Additionally, he / she is a liaison to partner hotel organizations, conducts screening / intakes, processes HUD/VASH referrals and executes Coordinated Entry (CE) with HMIS entries in support. The Housing Resource Navigator can assume the role of Housing Case Manager, based on needs of the organization. He/she should expect to work out of the mobile case management vehicle (~25’ Ford E450) and Brownsville office, but other offices as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Housing / Hotel Resource Navigation:

1. Identifies appropriate permanent housing options for Veterans, such as, subsidized housing Section 8, Shelter Plus Care, HUD/VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities.

2. Networks and collaborates with area community public and private housing partners & resources to establish a pipeline for Veterans

• Establishes and maintains relationships with property managers / owners (public/private) and other community / agency housing navigators or housing navigators’ systems.
• Ensures developed and potential properties meet the housing habitability inspection standard.
• Fields inquiries from prospective landlords / property owners to provide information regarding subsidies, security deposits and rent / utility assistance; connect landlords with community programs.
• Maintains a property manager / owner contact log and mitigate tenant / landlord conflicts.
• Establishes, updates, maintains and communicates regarding a list of available housing opportunities in all counties under the OSDTN SSVF grant

3. Identifies appropriate short-term emergency / hotel / motel housing options for Veterans

• Establish and maintain relationship with hotel partners.
• Serve as primary to initiate and renew Veteran hotel reservations.
• Coordinates with the Deputy Director and Chief Financial Officer regarding agency billing.

4. In coordination with Program Manager, Deputy Program Manager and External Affairs Officer, prepares materials for making presentations to realtors, property managers and property owners or groups thereof.

5. Establishes, updates, maintains and communicates regarding a list of available housing opportunities in all counties.

6. Remains familiar with current housing market information, housing trends and available resources in all counties.

7. Participates in relevant community planning processes to include regional Continuums of Care and CE committees, including processing HUD/VASH referrals.

Case Management:

1. In consultation with assigned Case Managers, determines housing barriers, preferences, needs and goals, conduct screening interviews and complete intake documentation.

2. Assists assigned Case Managers and Veterans in search for housing, including filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.

3. Completes housing comparable / rent reasonableness requests (i.e. Rent-o-meter) for Housing Case Managers.

4. Maintains needed documentation of services rendered to include contacts, units, progress notes, assessments, care plans and outcomes. This includes both agency chart and HMIS. Conduct screening / intakes as assigned.

5. As assigned, provides limited housing case management and Temporary Financial Assistance (TFA) processing for assigned clients; primary processor for intake/enrollment and exits of HUD VASH Referrals and generating TFA/expense reports for HUD VASH & GPD Referrals for TFA.

General Duties:

1. Adheres to Agency and Department policies and procedures.

2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.

3. Performs other duties as designated by supervisor or agency to include assistance with events.

4. Drives mobile case management vehicle (~25’ Ford E450) multiple times weekly (commercial drivers license not required).

QUALIFICATIONS:

Bachelor’s degree in human services or business Administration from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. Strong preference for those candidates with experience housing homeless clients and related social services / resources.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Veteran Preferred.
• Possess valid, current driver’s license.
• Comprehensive knowledge of regional veteran services and resources.
• Excellent multi-tasking and time management skills.
• Broad capacity for global thinking and creative problem solving.
• Ability to motivate clients toward success.
• Compassionate, energetic and team focused.

BENEFITS:

Fun, mission driven culture; excellent PTO policy; 401K and subsidized health care, dental and vision plan.

HOW TO APPLY:

A resume and cover letter should be submitted to jobs@osdtn.org. No phone calls, please. Selected candidate must pass a drug test and background check.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990. If you require support or adjustments during the job application or interview process, please contact us via email at jobs@osdtn.org or call 615-248-1981 and ask for HR. OSDTN is committed to complying with federal and state laws regarding individual needs, ensuring reasonable accommodations for applicants and candidates who may require assistance.

Job Type: Full-time

Pay: $48,500.00 - $52,778.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $48,500 - $52,778