Specialty Clinic Assistant - .8FTE

OMC Core Behavior Standards:

Create Teamwork Lead with Honesty & Integrity Convey Compassion Show Respect Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

OMC Leadership Competencies:

Leads by Example Models Accountability Self-Aware Listen with Curiosity Impactful Communicator Relationship Building/Collaboration Focused Effectively Resolve Conflict Team Builder/Makes Others Better Managerial Courage Process Driven Problem Solver Financial & Business Acumen Regulatory Understanding Strategic Agility

Leadership at OMC directly influences patient safety, quality of care, employee engagement, and organizational trust. Because healthcare is complex, highly regulated, and deeply personal, we intentionally hire leaders whose competencies align with our mission, values, and behavior standards.

Schedule:

Tuesday-Friday 7:45am-4:30pm

Job Summary:

Clinic assistant work directly with General Surgeon, and Interventional Pain- will be expected to fill in with other specialty clinicians as needed- which will including, providing direct patient care rooming patients, taking vitals signs, review patients chart in EMR system, helping with small procedures and administering immunization as well as chart prepping. Additionally inbox management, which would include but not limited to, calling /contacting patients with results, reviewing patient messages, and completing patient forms.

Responsibilities include:

• Perform pre-visit planning/prepping for patient visits.
• Assist Specialty providers with administering patient care.
• Use AIDET with every customer encounter.
• Prepare patients for providers examination, obtaining vital signs and other physical measurements, recording accurately in the electronic medical record (EMR) system.
• Document in the EMR all interactions with both patients and clinicians when medical direction is given.
• Reviewing education with patients and families when advised by clinician.
• Tracks orders, results, and phone messages for each Specialist to appropriate sites both incoming and outgoing
• Test results are identified needing timely review and distributed to the Specialist in a timely manner.
• Documents are all interactions with patients and providers when medical direction is given.
• Facilitates as a liaison with Specialist’s main site.
• Oversees equipment inventory for each Specialist.
• Assist Specialist during procedures and processing specimens to lab.
• Clean and sanitize clinic instruments per clinic protocol.
• Sets up surgery orders for Specialists doing surgery at OMC and coordinates with other facilities when needed.
• Administer and document medications per clinic protocols.
• Maintain clean and organized work areas, exam rooms, and treatment rooms.
• Apply treatments and dressings as requested by providers.
• Refill medications per protocol.
• Assist in prior authorization for medications and medical equipment.
• Adhere to clinic and departmental procedures and protocols.
• Assisting in proper placement of case orders, pending providers assisting needs.

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

• Assist with patients, scheduling, and registration staff to ensure patient’s needs are met.
• Remain punctual, reliable, and available for late coverage if applicable.
• Assess and solve problems while effectively providing high quality service to patients.
• Maintain a positive and respectful attitude.
• Maintain required certification and/or licensure applicable to degree.
• Communicate clearly and effectively with internal and external customers.
• Bring issues directly to the appropriate individual in a timely manner.
• Maintain confidentiality of all information acquired through clinic employment.
• Follow clinic emergency/safety protocols and attend mandatory meetings.
• Abide by clinic protocols, ergonomic recommendations, and OSHA standards.
• Adhere to the clinic Core Behavior Standards and provide comprehensive care according to a patient-centered healthcare clinic.
• Utilize appropriate communication methods to ensure communication is delivered accurately and timely.

Knowledge, Skills, and Abilities:

• Demonstrates positive verbal communication and listening skills with internal and external customers. Maintaining these positive relationships. Including but not limited to patients, providers, other department staff, etc.
• Ability to work independently with minimal instruction.
• Ability to work in a fast-paced environment, occasionally.
• Knowledge of medical terminology and general patient care skills.
• Maintain up-to-date knowledge and skill in professional, clinic and system areas.
• Demonstrate flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas.
• Assists with the updating of current and development of new procedures as appropriate.
• Knowledge of PC, Windows, and Microsoft Office
• Willingly performing additional duties and tasks as assigned/asked
• Ability to multi-task between tasks.

Qualifications:

• REQUIRED: Certified Medical Assistant (CMA, RMA, CCMA, or EMT) or Licensed Practical Nurse (LPN)
• Clinical experience, preferred.
• Specialty Clinic Experience, preferred.
• OCHIN EPIC Experience, preferred.
• Basic Life Support (BLS).

Why Join OMC?

At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.