What are the responsibilities and job description for the Store Manager position at Oscar de la Renta?
Oscar de la Renta is hiring a Store Manager for our new boutique located in Plaza Del Lago in Wilmette, Chicago that is scheduled to open early Spring 2026. This position reports to the Director of Stores, US and must have prior related store management experience with a luxury brand.
Responsibilities will include overseeing all aspects of the boutique as it relates to, but not limited to sales, operations and merchandising. Responsible for driving sales objectives, training and supporting associates to achieve sales goals and ensuring that the highest level of customer service is always achieved.
The candidate will ideally start employment Q1 of 2026 and will be expected to onboard at one of our US locations and corporate headquarters in New York City until the store opens. During this time, the Store Manager will recruit, hire and assist with the training of all new team members. Additionally, a trunk show, and selling event will be held in the local market during the months leading to store opening.
Description of Responsibilities:
- Developing, guiding and assisting sales staff in achieving and surpassing sales goals
- Possess an in-depth knowledge of the local market
- Recruit, hire and develop sales and support staff
- Dedicated to driving the business and maximizing sales results, through the highest level of customer service
- Ensure that all company policies, procedures and directives are consistently enforced
- Consistently seeking new ways to increase business
- Ensure all sales related policies and procedures are maintained inclusive of holds, tickets, consignments, etc.
- Possess an in-depth knowledge of the merchandise and train sales staff on product knowledge
- Ensure displays, fixtures and all visual areas are maintained
- Ensure all merchandise is handled appropriately and inventory is accounted for and monitored with the highest level of efficiency
- Ensure all associates are aware of and abide by all Human Resources policies and procedures
- Collaborate with and support Finance/HR department in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and inventory audits
- Collaborate with and support alterations partners in all areas of quality control, inter-store communication, policies/procedures and alterations related paperwork inclusive of alterations tickets
- Ensure staff is trained and proficient with the point of sale
- Understand and properly execute all management register functions, inclusive of opening and closing procedures
- Responsible for overseeing and supporting back of house including inventory management, shipping, receiving, transfer requests, delivery requests, reserve book management, etc.
Experience/Qualifications:
- 5 years related luxury retail management experience
- Working knowledge of Microsoft Office
- Superior customer service skills
- Organized and high attention to detail
- Strong verbal and written communication skills
- Proven track record of sales results
