What are the responsibilities and job description for the Customer Account Coordinator I position at OSBORN LLC?
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalate customer issues when appropriate
Maintain a proficient knowledge of all company products and services
Handle complex and escalated customer service projects and initiatives
Create and run productivity reports as necessary
Tracking progress on accounts to ensure that deadlines and company metrics are met as required
Works with Sales team to deliver the highest level of customer service
Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
Attends National trade shows as needed
Qualifications:
High school diploma required
Three (3) or more years’ experience in customer service position preferred; manufacturing preferred
Strong communication (verbal and written) and interpersonal skills;
Critical thinking and problem solving
Attention to detail
Proficient in Microsoft Word (Excel, Word, Power Point)
Salary.com Estimation for Customer Account Coordinator I in Richmond, IN
$58,290 to $78,451
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