Lead Appliance Technician

Lead Technician – Appliance Repair Position Summary

The Lead Technician is responsible for performing advanced residential appliance diagnostics and repairs while providing technical leadership and support to other service technicians. This position serves as a senior technical resource for the company, helping ensure repairs are completed safely, accurately, efficiently, and to company standards.

The Lead Technician is expected to demonstrate strong troubleshooting skills, professionalism, customer-service abilities, and a commitment to quality workmanship.

Essential Responsibilities

• Diagnose and repair residential appliances, including washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, and other major appliances.
• Troubleshoot electrical, mechanical, electronic, refrigeration, and control-system problems.
• Accurately identify failed components and determine the appropriate repair solution.
• Use wiring diagrams, technical manuals, service literature, and manufacturer resources when necessary.
• Perform repairs in accordance with manufacturer specifications and company procedures.
• Assist technicians with difficult or unusual diagnostic and repair situations.
• Provide technical guidance and training to junior and developing technicians.
• Review difficult service calls and help determine the proper course of action.
• Verify completed repairs and ensure appliances are operating properly before leaving the customer's home.
• Maintain accurate service documentation, including diagnosis, parts used, repairs performed, and recommendations.
• Communicate professionally with customers regarding diagnoses, repairs, parts, pricing, and expected completion.
• Maintain a professional appearance and represent the company positively at all times.
• Follow all company safety procedures and manufacturer safety requirements.
• Maintain and properly care for company tools, equipment, vehicles, and inventory.
• Assist with parts identification, ordering, and inventory management when needed.
• Help identify recurring appliance problems and communicate trends to management.
• Assist management with technician training, quality control, and field support.
• Maintain current knowledge of appliance technology, diagnostic procedures, and manufacturer-specific systems.

Leadership Responsibilities

The Lead Technician may be responsible for:

• Mentoring and assisting other technicians.
• Helping new technicians develop diagnostic and repair skills.
• Reviewing difficult or repeat service calls.
• Assisting with technician performance and quality-control evaluations.
• Helping establish consistent diagnostic and repair procedures.
• Providing feedback to management regarding technician training needs.
• Serving as the primary technical resource when management is unavailable.

Qualifications

• Proven experience as an appliance repair technician.
• Strong knowledge of residential appliance systems and components.
• Excellent electrical and mechanical troubleshooting skills.
• Ability to read and interpret wiring diagrams and technical documentation.
• Ability to use diagnostic meters and other service equipment.
• Strong understanding of safe work practices.
• Ability to diagnose problems accurately rather than relying on parts replacement by trial and error.
• Valid driver's license and acceptable driving record.
• Ability to work independently and manage multiple service calls.
• Strong communication and customer-service skills.
• Ability and willingness to train and assist other technicians.

Preferred Qualifications

• Factory or manufacturer training/certifications.
• EPA certification for applicable refrigeration work.
• Experience working with multiple appliance brands.
• Experience diagnosing electronic control systems and inverter technology.
• Previous experience in a lead technician, trainer, or supervisory role.
• Experience with service-management software and electronic service documentation.

Physical Requirements

• Ability to lift and move appliances and equipment safely.
• Ability to bend, kneel, crouch, climb, and work in confined areas.
• Ability to stand and walk for extended periods.
• Ability to safely use hand and power tools.
• Ability to work in residential environments with varying temperatures and conditions.

Performance Expectations

The Lead Technician is expected to:

• Perform quality repairs correctly the first time whenever reasonably possible.
• Maintain high diagnostic accuracy.
• Complete service calls efficiently without sacrificing quality or safety.
• Provide excellent customer service.
• Maintain accurate documentation.
• Support and develop other technicians.
• Protect company property and customer property.
• Follow company policies and safety procedures.
• Demonstrate professionalism and leadership in the field.

Compensation & Benefits

Compensation may include:

• Competitive hourly or salary-based pay
• Performance incentives or bonuses
• Company vehicle
• Company-provided tools or tool allowance
• Paid training and manufacturer training
• Paid time off
• Health, dental, and vision benefits
• Retirement plan
• Opportunities for advancement

Pay: $32,000.00 - $72,800.00 per year

Benefits:

• Company truck
• Fuel card

Work Location: In person

Salary : $32,000 - $72,800