Registration Manager

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care. Stronger Starts Here. At OrthoVirginia, we help people move better, feel better, and get back to the activities they love. As Virginia's largest orthopedic specialty practice, we're committed to delivering exceptional care and an outstanding patient experience at every touchpoint. We're seeking a Registration Manager to lead our front-office teams across multiple clinic locations - Lynchburg, Forest and Farmville. In this role, you'll coach and develop team members, drive operational excellence, and ensure patients receive exceptional service from the moment they walk through our doors. This is an excellent opportunity for a people-focused leader who enjoys building high-performing teams, solving challenges, and making a meaningful impact on both patient and employee experiences. What You'll Do Lead & Develop High-Performing Teams Recruit, onboard, coach, and develop registration team members. Establish clear expectations and drive accountability through ongoing feedback and performance management. Conduct one-on-one meetings, performance reviews, and career development conversations. Foster a positive, engaged, and collaborative team culture. Champion the Patient Experience Ensure patients receive professional, compassionate, and efficient service. Resolve escalated patient concerns and identify opportunities to enhance the patient journey. Partner with operational leaders to improve workflows, staffing strategies, and service delivery. Support Clinic Operations Collaborate with providers, clinical staff, and operational leaders to ensure seamless daily operations. Address front-office challenges that impact clinic flow, productivity, and patient satisfaction. Monitor team performance, workload distribution, and operational effectiveness across multiple sites. Drive Operational Excellence Oversee registration processes, insurance verification, and cash-handling procedures. Ensure accurate end-of-day reconciliation and adherence to operational standards. Assist with staffing plans, resource allocation, and continuous improvement initiatives. Lead implementation of best practices and process improvements across the region. Ensure Compliance & Quality Maintain compliance with HIPAA, organizational policies, and regulatory requirements. Promote accuracy, consistency, and accountability in all registration-related activities. Serve as a trusted resource for team members and operational leaders. What You'll Bring Education & Experience Bachelor's degree in Business, Healthcare Administration, Healthcare Management, or a related field preferred; equivalent combination of education and experience will be considered. Leadership experience in healthcare, patient access, registration, medical office operations, or a high-volume customer service environment. Experience coaching, developing, and managing employee performance. Knowledge of patient registration, insurance verification, billing processes, and HIPAA requirements. Demonstrated ability to manage competing priorities and drive operational results in a fast-paced environment. Why Join OrthoVirginia? Lead teams that directly impact the patient experience. Influence operations across multiple locations. Work alongside collaborative providers and leaders. Enjoy opportunities for professional growth and career development. Be part of a mission-driven organization dedicated to helping people move better and live better. This organization participates in e-Verify. Esta organización participa en e-Verify. With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.