Call Center Rep

Duties And Responsibilities

• Available to make outbound and receive inbound calls
• Maintain the following goals:
• Abandon Rate – 5% or less
• Pause Time – 5% or less
• After Call Time – 15% or less
  
  

• Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer feeling that they were assisted in a professional and fair manner
• Ability to read, analyze, and interpret billing statements, financial screens, and patient collection reports
• Ability to respond to common inquiries or complaints from customers
• Ability to prepare clear and concise written materials to customers
• Ability to effectively present information to supervisors and accounts managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formats
  
  

Qualification Requirements

• 2-4 years or related experience
• Fluency in Spanish is preferred
• Clear speech and pleasant telephone demeanor
• Excellent oral and written communication skills
• Exceptional organizational skills and the ability to prioritize tasks and remain calm under pressure
• Intermediate computer skills utilizing Microsoft Office Outlook, Word, and Excel
  
  

Education and/or Licenses and Certifications

• High school diploma or its equivalent
  
  

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level is usually moderate.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this classification. The above statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.