Revenue Cycle Team Lead

Position Overview:

Hybrid position - The applicant must be local and able to visit our clients as well as come into our South Bend office throughout the week.

As a Revenue Cycle Team Lead, you will guide and support a back end revenue cycle team to ensure the healthcare practices we serve are accurately and promptly reimbursed for their services. Your leadership will help improve efficiency, reduce claim holds, and support providers by minimizing administrative burdens allowing them to focus more on patient care.

Essential Duties & Responsibilities:

Team Leadership & Support

• Provide day to day guidance, coaching, and training to a team of Patient Account Representatives.
• Monitor workload, assign tasks, and ensure timely completion of responsibilities.
• Foster a collaborative, positive work environment that encourages knowledge sharing and continuous improvement.
• Support staff in resolving challenging claim issues, escalating to leadership when needed.
• Assist in onboarding and mentoring new team members.

Revenue Cycle Operations

• Triage and assign staff to address claims returned for more information or other hold reasons.
• Track and report the status of held claims, ensuring timely follow-up and resolution.
• Work with leadership to implement process improvements that reduce claim holds and improve accounts receivable performance.
• Personally handle complex or high-dollar claim remediation as needed.
• Coordinate with Accounts Payable, Coding, Billing, and Pre-Certification staff to identify and resolve process bottlenecks.
• Ensure adherence to revenue cycle procedures and best practices.

Preferred Skills & Qualifications:

• Associate’s or Bachelor’s degree in healthcare administration, business administration, or related field preferred but not required.
• 3–5 years of experience in healthcare revenue cycle, medical billing, or collections.
• Previous experience in a lead or senior role within a revenue cycle team preferred.
• Solid understanding of healthcare billing processes, insurance requirements, and revenue cycle regulations.
• Proficiency with electronic medical records (EMR) and billing systems.
• Strong problem-solving skills and ability to collaborate with various departments to resolve complex issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Why Join Us:

At Orthos, we value teamwork, innovation, and the ability to make a meaningful impact. As a Revenue Cycle Team Lead, you’ll have the opportunity to contribute directly to improving revenue performance, supporting your colleagues, and ensuring providers can focus on what matters most patient care.