Patient Navigator

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

What you’ll do:

The Patient Navigator serves as an elevated Medical Assistant to the physician and of their care team by providing both clinical and administrative support to ensure seamless patient experiences. This role functions as a hybrid between a Medical Assistant and a Medical Administrator—supporting providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services. The Patient Navigator is an individual with excellent organizational, administrative and communication skills. The Patient Navigator helps patients access the care they need, guides them through the healthcare system, and ensures efficient clinic operations.

Responsibilities/ Duties:

Clinical Support (Medical Assistant Functions):

• Drive the clinic process with the Physician for them and their team

• Room patients, obtain vital signs, document medical histories, and prepare patients for examinations.

• Assist providers with clinical procedures and exams as needed.

• Provide patient education regarding care instructions and follow-up

• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use.

• Follow infection control and safety protocols under HIPAA and OSHA regulations.

• Proficient in EMR Software

Administrative Support (Medical Administrator Functions):

• Leader of the Physician’s team to oversee the clinic operations

• Greet patients, answer messages, and respond to inquiries with professionalism and compassion.

• Schedule appointments, coordinate referrals, and manage follow-up communications.

• Obtain insurance authorizations and verify coverage when necessary.

• Manage patient records, update EMRs, and ensure accurate documentation.

• Support providers with correspondence, test results, and care coordination.

• Track patient progress and assist with navigation of external resources or specialty services.

• Manage patient work related FMLA and DOL paperwork

• Manage RX inquiries/requests

• Other duties as may be assigned as necessary

Who you are:

Qualifications:

• High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred.

• Prior experience in a medical office, outpatient clinic, or similar healthcare setting.

• Strong communication and interpersonal skills, with ability to support patients compassionately.

• Proficiency with electronic medical records (EMR) systems and standard office software.

• Knowledge of medical terminology, insurance processes, and healthcare workflows.

• Ability to multitask and adapt between clinical and administrative responsibilities.

• Flexibility to travel between multiple locations across Rhode Island

Core Competencies

• Patient-centered approach with empathy and professionalism.

• Strong organizational and time management skills.

• Team player who collaborates effectively with providers, staff, and patients.

• Problem-solving skills with a proactive and solution-focused mindset.

• Flexibility to step into both clinical and administrative tasks as needed.

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).