Medical Collections Specialist

Orthopedic Specialists is a fast-paced and well-established orthopedic practice located at 37026 us Highway 19 N, Palm Harbor, FL 34684

The Medical Collections Specialist position is responsible for a variety of tasks including; answering inbound calls, answering patient questions, verifying account information, processing credit card payments; contacting patients and responsible parties to resolve past-due accounts and researching account statuses, reviewing accounts to be sent to collections. The Medical Collections Specialist must be able and comfortable to perform the tasks below:

• Read an EOB and patient account ledger to ensure accuracy
• Follow-up with patients and insurance companies to collect monies owed
• Rebill insurance claims and ensure proper follow up within the timely filing guidelines
• Write appeals on denied claims
• Understand coding rules and modifier use
• Assist patients on the phone and in-person regarding the patient account
• Research patient accounts and answer patient questions
• Set up payment plans according to predefined guidelines
• Educate the patient regarding their bill
• Document and update insurance information when necessary
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Knowledge/Skills/Abilities:

• General health care knowledge.
• Able to read and understand an EOB
• Understanding/compliance of HIPAA laws and regulations.
• Computer proficiency
• Ability to demonstrate exceptional customer service skills in person and over the phone
• Excellent verbal and written communication skills.
• Ability to read, understand and follow oral and written instructions.
• Must be well organized, detail-oriented and demonstrate accuracy.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
• Able to work in a team environment.

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Have you ever worked in an orthopedic office or done orthopedic collections work before?

Experience:

• collecting outstanding medical billing: 3 years (Required)

Ability to Commute:

• Palm Harbor, FL 34684 (Required)

Work Location: In person

Salary : $19 - $26