Clinical Operations Director

Job Summary:

The Clinical Operations Director plays a pivotal role in overseeing and optimizing the daily functions of clinical services within a healthcare organization, ensuring the delivery of high-quality patient care across multiple departments including imaging, physical therapy, and orthopedics. This leadership position is responsible for developing and implementing clinical programs that enhance operational efficiency, patient recruitment, and overall clinical management. The director will lead cross-functional teams, manage budgets, and drive cost efficiency while maintaining compliance with healthcare regulations and standards. By leveraging data-driven insights and key performance indicators (KPIs), the Clinical Operations Director continuously evaluates service delivery and implements improvements to meet organizational goals. Ultimately, this role ensures that clinical operations align with the strategic vision of the organization, fostering an environment of excellence in healthcare administration and customer service.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, or a related clinical field.
• Minimum of 7 years of progressive experience in clinical operations or healthcare management.
• Proven experience in leading multidisciplinary clinical teams and managing complex healthcare programs.
• Strong knowledge of healthcare regulations, clinical compliance standards, and quality assurance processes.
• Demonstrated ability to analyze and utilize KPIs to improve clinical performance and operational efficiency.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience in orthopedics, physical therapy, or imaging services management.
• Familiarity with electronic health records (EHR) systems and healthcare data analytics tools.

Responsibilities:

• Lead and manage clinical operations teams across multiple specialties including imaging, physical therapy, and clinical support to ensure seamless service delivery.
• Develop, monitor, and analyze key performance indicators (KPIs) to drive continuous improvement in clinical efficiency and patient outcomes.
• Oversee hiring, training, and performance reviews to build a skilled and motivated clinical workforce.
• Manage budgeting, supply ordering, and cost control initiatives to optimize resource utilization without compromising quality of care.
• Collaborate with healthcare providers and administrative staff to design and implement clinical programs that enhance patient recruitment and retention.
• Ensure compliance with healthcare regulations, accreditation standards, and organizational policies.
• Foster a culture of customer service excellence by addressing patient and staff feedback and promoting best practices in clinical care.
• Leads ongoing recruitment efforts for physicians, advanced practice providers, therapists, and staff to support organizational growth and staffing needs.
• Conducts regular meetings with employed providers and mid-level providers to review productivity metrics, performance outcomes, and alignment with organizational goals.

Skills:

The Clinical Operations Director utilizes key skills such as KPI analysis and performance reviews to monitor and enhance clinical service delivery daily.

Hiring and training skills are essential for building and maintaining a competent clinical team that meets organizational standards.

Operations leadership and cost efficiency skills enable the director to manage resources effectively while ensuring high-quality patient care.

Expertise in clinical management and healthcare administration supports the development and implementation of clinical programs that improve patient recruitment and satisfaction.

Strong customer service excellence skills help foster positive relationships with patients and staff, ensuring a patient-centered approach throughout all clinical operations.

Physical Requirements:

• Ability to fulfill any office activities normally expected in a clinical setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, lifting and carrying supplies, ability to stand for periods of time to perform clinical duties
• Fine hand manipulation (keyboarding)
• Must be able to set and organize own work priorities, and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Excellent problem solving skills are essential.
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.