What are the responsibilities and job description for the Patient Support Representative (Registration) position at Orthopedic Institute?
Now Hiring: Patient Service Representative – Registration
Orthopedic Institute | Sioux Falls, SD
Department: Registration | Status: Full-Time, Non-Exempt
About The Role
Orthopedic Institute is looking for a warm, detail-oriented Patient Service Representative to join our Registration team. You'll be the first face our patients see and the first voice they hear — setting the tone for their entire visit. If you thrive in a fast-paced environment, love helping people, and take pride in getting the details right, we want to meet you.
What You'll Do
Education
Our team lives by five core values: Excellence, Teamwork, Compassion, Innovation, and Wellness. We're looking for someone who brings these values to life every day — for our patients and for each other.
#hc254423
Orthopedic Institute | Sioux Falls, SD
Department: Registration | Status: Full-Time, Non-Exempt
About The Role
Orthopedic Institute is looking for a warm, detail-oriented Patient Service Representative to join our Registration team. You'll be the first face our patients see and the first voice they hear — setting the tone for their entire visit. If you thrive in a fast-paced environment, love helping people, and take pride in getting the details right, we want to meet you.
What You'll Do
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Greet patients, family members, and visitors in a courteous, calm, and professional manner
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Complete accurate and efficient patient registration and check-in, including collecting demographic, insurance, and related information
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Verify insurance eligibility and explain basic registration and financial requirements to patients
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Collect copays, deposits, and other patient payments, and reconcile collections daily
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Communicate with clinical staff to support smooth patient flow and provide wait-time updates
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Manage multiple priorities — phones, walk-ins, and administrative tasks — while maintaining accuracy and a positive attitude
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Protect patient privacy and confidentiality in accordance with HIPAA and organizational policy
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Rotate between assigned work areas and clinic locations as needed
Education
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> High school diploma or equivalent required
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> One year or more of customer service experience required; physician office or healthcare front-desk experience preferred
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Prior experience with registration, scheduling, insurance verification, or point-of-service collections in a healthcare setting is a plus
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Comfortable using computers, phones, and standard office equipment (fax, copier, scanner, credit card terminal)
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ability to learn and accurately use electronic medical records and practice management systems
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong verbal communication and interpersonal skills
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Excellent organizational skills with close attention to detail and accuracy
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ability to stay composed, patient, and professional in a busy, high-volume clinic setting
Our team lives by five core values: Excellence, Teamwork, Compassion, Innovation, and Wellness. We're looking for someone who brings these values to life every day — for our patients and for each other.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Competitive pay
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Comprehensive benefits package (medical, dental, vision, profit-sharing, retirement, and more)
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Supportive, team-oriented culture
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Opportunity to grow within a respected healthcare organization
#hc254423