MEDICAL RECORDS CLERK-Orthopedic Associates of Meadville- Full Time

Summary of Position: Prepare, route and maintain paper and electronic patient records/charts.

Job Duties and Responsibilities:

• Print fee slips for upcoming patient appointments.
• Route incoming faxes to appropriate provider/staff.
• Scan paper into electronic chart for upcoming appointments.
• Scan various papers into patient’s charts.
• Collect papers from registration, scheduling and clinical areas several times daily to collect papers that need scanned into patient charts.
• Address medical records requests via mail, fax or phone by following procedures in a HIPAA compliant manner.
• Back-up registration and medical records coordinator as needed.

Qualifications, Credentials and Skills:

• Verbal and written skills necessary to communicate clearly and

professionally with coworkers, patients, insurance companies and physician office personnel.

• Knowledge of personal computer and software, fax, copier required.
• Physical skills: required to sit for extended periods of time, walk, stand, kneel, bend intermittently, talk and hear. Occasionally pushing, pulling and lifting. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• Ability to organize and prioritize duties, shifting suddenly to new tasks as priorities change, adjusting work schedule to reflect changing situations and requirements, use time effectively.
• Ability to maintain a positive image and composure telephone conversations and in office under stressful situations.
• Ability to work as a team member of various groups and multi-disciplinary problem solving teams.
• Ability to hear and communicate via telephone with patients and staff.
• Ability to exercise good judgment, work independently without close supervision and respond to concerns with other with tact.
• Ability to manage and multiple priorities under stress.
• Ability to concentrate in busy work area.
• Maintain the confidentiality of patient and staff related information.
• Ability to seek guidance and direction as appropriate.

Foundational Values:

• Observe and comply with OAM Core Values.
• Provide professional and friendly atmosphere.
• Provide excellent customer service.
• Introduce self when greeting patients and visitors in person or via telephone.
• Follow appropriate chain of command for reporting issues such as grievances, patient complains and staffing issues.
• Use time efficiently.
• Treat all people fairly regardless of age, race, sex disability, religion, etc.

Physical Requirements: The employee is regularly required to sit and stand for extended periods of time; walk, kneel, bend intermittently, talk and hear. The employee must occasionally lift up to 40 pounds and push, pull to retrieve inactive records on shelves of varying heights. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.