What are the responsibilities and job description for the Clerical Float - Orthopedic Associates of Meadville - Full Time - Monday-Friday position at ORTHOPEDIC ASSOCIATES OF MEADVILLE?
Summary of Position: Under the supervision of the Support Services Supervisor, the Clerical Float will provide coverage for the front office, switchboard and medical records areas.
Duties and Job Responsibilities:
- Serves as receptionist – greets patients and visitors
- Registers patients according to approved policies and procedures
- Performs insurance verification procedures
- Communicates with patients, employers, nurse case managers and workers compensation insurance companies regarding issues as needed
- Collects patient copayments and self-pay amounts
- Balances receipts at the end of the day
- Reviews patient chart to assure information is up-to-date and checks for the need for new patient forms
- Obtains and enters accurate demographic and billing information as required
- Prepares and forwards miscellaneous paperwork, i.e.-physical education and RTW papers, etc.
- Assumes responsibility for maximizing patient satisfaction
- Stresses positive guest relations
- Route incoming faxes to appropriate provider/staff
- Scan patient information into electronic chart
- Collect papers from all teams/departments throughout the day that need scanned into patient chart
- Address medical records requests via mail, fax or phone by following procedures in a HIPAA compliant manner
- Answer and direct calls to appropriate personnel/team
- Open, sort, date and distribute hospital and postal mail daily
- Check online & newspaper obituaries and mark deceased accounts and send message to teams as necessary
- Act as liaison between MMC and OAM residents/physicians for hospital consultations
- Under the supervision of the Operations Manager - record, maintain and manage hold and phone tree messages
- Other duties as assigned