What are the responsibilities and job description for the Patient Service Representative position at Orthopedic Associates of Hartford?
Description: Established in 1970, Orthopedic Associates of Hartford, P.C., is one of the area's largest orthopedic practices with office locations throughout greater Hartford. Our growing practice is currently seeking a Patient Service Representative to join our Billing & Collections team in our Farmington business office. The successful candidate will be a team player who is dependable, organized, enthusiastic, and detail oriented. A positive "can-do" attitude is a must.
What You'll Do
Requirements
What You'll Do
- Handle incoming calls from patients and physician offices with questions regarding balances due by patients.
- Update patient demographics.
- Read, understand, and explain to patients Explanation of Benefits statements.
- Communicate with patients and staff in a prompt, pleasant, and helpful manner.
Requirements
- High School Diploma or GED.
- Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits.
- Previous experience with Epic EMR systems.
- Excellent written and verbal communication skills.
- Knowledge of HIPAA regulations.
- Computer skills, including on-line insurance websites and Microsoft Word, Outlook, and Excel.
- Organized and detail oriented with excellent follow-up skills.