Call Center Representative

Job Summary:

Dynamic physician practice looking for an energetic, charismatic, customer service focused individual to schedule appointments and play a vital role in patient care interaction. This individual is the primary point of contact for patients and must be able to multi-task while maintaining a positive attitude.

Duties/Responsibilities:

• Schedule appointments in electronic management software.
• Schedule patient referrals in a timely manner.
• Enter patient information into Electronic Medical Record.
• Answer multiline phone system in a courteous manner.
• Verify patient insurance benefits.
• Maintain referral source appointments with feedback communication.

Required Skills/Abilities:

• Strong customer service skills with a focus on patient satisfaction.
• Excellent communication and interpersonal skills.
• Medical insurance knowledge preferred.
• Strong organizational and multitasking skills with a commitment for success.
• Knowledgeable of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Basic office skills such as typing and operating phones.

Education and Experience:

• High school diploma or equivalent.
• At least 2 years of experience working in a medical office required.
• At least 1 year of scheduling experience in a medical office desired.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks.

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Schedule is Monday-Friday.

OrthoLA is an equal opportunity employer.

About ORTHOPAEDIC SPORTS SPECIALISTS OF LOUISIANA LLC

OrthoLA is committed to providing effective and innovative orthopaedic care with the highest level of integrity, compassion, and professionalism. We are proud to have been the first orthopaedic practice in the area to provide the communities we serve with board certified, fellowship trained hand surgeons and a joint replacement and reconstruction specialist. With 9 of the leading orthopaedic surgeons in Louisiana, orthoLA focuses on conditions affecting the hand, wrist, elbow, shoulder, knee, hip, foot, ankle, and spine. OrthoLA specializes in treating individuals and athletes of all ages with musculoskeletal injuries that affect their ability to function. Whether the injury occurred in the workplace, on the playing field, or anywhere in between, the physicians at orthoLA are committed to helping our patients get their life back!