Estimate/Benefits Coordinator

Description

Are you passionate about serving patients in an inspiring work environment alongside talented people? Get moving with OCR! With over 50 years in business, we are the premier provider of orthopedic care in Colorado, Wyoming, and Nebraska. Our organization continues to grow and we are looking for individuals who share our mission.

The Estimate/Benefits Coordinator position performs various routine procedures associated with patient insurance eligibility and benefits. Estimate/Benefits Coordinator works closely with their Team Lead/Manager in obtaining a concise understanding of the rules and regulations for various insurance companies. This position also determines patient out-of-pocket estimates based on the patient's specific insurance plan.

Essential Duties And Responsibilities

• Contacts insurance carriers regarding the eligibility of patient benefits for scheduled procedures while ensuring verification and any benefit issues are handled prior to the ordered date(s).
• Works closely with the Authorization Coordinator team to develop a thorough understanding of insurance benefits to determine patient eligibility.
• Determines patient out-of-pocket estimates based on the patient's specific insurance plan.
• Notifies patients of determined expenses and establishes payment arrangements per OCR guidelines and department protocols.
• Works directly with assigned OCR physician clinics as issues and/or questions arise.
• Ensures that daily bookkeeping tasks (e.g., all data entry, account notes, procedure cases, etc.) are completed in an accurate and timely manner.
• Demonstrates a basic knowledge of all participating insurance companies and insurance plans.
• Obtains required insurance information from patients and/or co-workers as needed in order to complete assigned tasks.
• Provides prompt support for check-in/out personnel regarding insurance eligibility issues at the time the patient is present in the clinic. This may include answering questions over the phone, meeting with patients, or following up with insurance carriers.
• Maintains complete, accurate and up-to-date notes in patient accounts regarding benefits and pre-authorizations.
• Works up cash estimates for procedures after it is determined the patient is not eligible for benefits through an OCR approved insurance carrier.
• Assists Authorization Coordinators with work overflow tasks as needed.
• Communicates all concerns, risk management issues, breakdown in protocol and constructive criticisms to supervisor. Follows chain-of-command established by supervisor when addressing protocol issues outside of the Business Office service line.
• Maintains a clean and orderly work area including personal area, computer room and record storage area.
• Required to follow OCR and departmental policies and procedures.
• Other duties as assigned.
  
  

Requirements

• High School Diploma or equivalent, required.
• Two to four years of experience in the insurance or medical industry or equivalent experience in a business/accounting department preferred. Education may be substituted for experience.
• Proven speed and accuracy in data entry and 10-key procedures.
• Strong organizational and communication skills required.
• Core competencies in quality, detail oriented, planning/organizing, communication, teamwork, and confidentiality.
  
  

Physical Requirements

• The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 20 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  
  

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Short- and Long-term disability coverage
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases
• Benefit eligibility is dependent on employment status, and a waiting period may apply.
  
  

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Applications will be accepted until the position is filled; to receive full consideration, please apply by June 1, 2026.