Front Office Receptionist

JOB SUMMARY: This position is responsible for administratively supporting Orthopaedic Specialists physicians, employees, and the Executive Director. Duties include assisting in daily office needs and managing our company’s general administrative duties.

EDUCATIONAL REQUIREMENTS:

• High school diploma required.

QUALIFICATIONS AND EXPERIENCE:

• Minimum twelve months’ experience working in a physician office / hospital setting or telemarketing preferred.

• Knowledge of practice management and word processing software.

• Ability to perform multiple and diverse tasks simultaneously.

• Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions.

• Pleasant speaking voice and demeanor

• Neat, professional appearance, superior verbal communication skills.

• Attention to detail is mandatory with accurate written and verbal communication critical to success.

• Creative and persistent problem solver.

• Ability to speak clearly and concisely communication instructions to patients and read, understand and follow oral and written instructions.

• Neat, professional appearance.

Responsibilities include, but are not limited to, the following:

Duties:

Daily Preparation and Closing:

• 'Opens' the office each day, according to protocol

• Check patient’s in and out.

• Runs the daily schedules one day ahead—makes a copy for each physician, the nurse's and the front desk

• Informs pre-authorization staff if a patient needs an authorization prior to the next day’s appointment when checking charts.

• 'Closes' the office each day, according to protocol

Check-In, Check Out and Registration

• Greets patients as they arrive for scheduled appointments

• Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered)

• Verifies demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card, front and back, and picture ID.

• Collects all co-pays prior to patient being seen. Explains financial and collection policies to new patients.

• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff

• Informs patients in the reception area when the physicians are running behind—offers to reschedule them.

• Schedules patient appointments at check out. Explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guidelines.

• Informs new patients about the practice's Web site; encourages them to visit, register online, and print a map with directions to the practice.

Other

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.

• Checking patients in and out using appropriate processes.

• Performs various auditing / charging duties (as applicable for PT / OT / MRI).

• Assists in keeping working area clean at all times.

• Attends all meetings as requested.

• Performs any additional duties as requested by the Supervisor.

• Sets and exemplifies high ethical standards and holds self and others accountable for conduct.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Conditions

Normal office environment.