What are the responsibilities and job description for the Call Center/New Referral Specialist position at ORTHOPAEDIC INSTITUTE OF HENDERSON, L.L.P.?
Location: Henderson, NV
Job Type: Full-Time. Monday - Friday (no nights or weekends)
Experience Level: Mid-Level
Specialty: Orthopedics
About Us:
Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team.
As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service.
Key Responsibilities:
- Professionally greet and assist patients and callers with warmth and empathy
- Manage a high volume of incoming calls, voicemails, and patient callbacks
- Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes
- Create and update patient records and accounts accurately
- Maintain a clean, welcoming, and organized reception area
- Perform general front desk duties as assigned
What We’re Looking For:
- Genuine compassion and empathy for patients
- Ability to multi-task and stay organized in a fast-paced environment
- Excellent verbal and written communication skills
- High attention to detail with strong analytical and time management skills
- Team player with a positive attitude and willingness to collaborate
- High degree of professionalism, discretion, and good judgment
- Reliable and punctual work ethic
Qualifications:
- Dependable and punctual
- High school diploma or equivalent required
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Strong data entry and computer skills
- Prior experience in orthopaedics or with practice management software is a plus
- Understanding of basic insurance types, referral and prior authorization requirements
- Bilingual (Spanish) is a plus
Schedule & Benefits:
- Full-time | Monday – Friday, 8:00 AM – 5:00 PM
- Competitive benefits including:
- Retirement plan
- Health insurance included for qualifying employees
- Paid time off (PTO)
- Paid holidays
If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.