What are the responsibilities and job description for the Therapy Care Coordinator position at Orthopaedic Institute of Dayton?
Orthopaedic Institute of Dayton in Dayton, OH is currently seeking a Full-Time Therapy Care Coordinator.
Our licensed physical therapists provide integrated, state-of-the-art therapy care and rehabilitation to our patients.
Benefits:
We are developing an Elite Physical Therapy team, and our compensation packages reflect this mission:
- Above Market Compensation
- Comprehensive Benefits Package with Day 1 Eligibility
- Excellent, Monthly PTO accrual
Responsibilities and Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals).
- Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges.
- Protects patients' rights by maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Verify Benefits and obtain authorization to treat from a variety of medical coverage payors.
- This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.
- Other duties as assigned.
Minimum Requirements:
- 1-2 years in a medical office environment preferred
- 1-2 years in a physical therapy environment preferred
- Experience with EMR systems preferred
- Knowledge and understanding of insurance authorizations
- Proficient in Microsoft Office & Outlook
- Excellent Customer Service and Telephone skills
Other Skills Required:
- Ability to Multi-Task
- Organized
- Self-Motivated
- Attention to detail
Job Type: Full-time