What are the responsibilities and job description for the Patient Service Representative (PSR) - Pool position at ORTHOPAEDIC ASSOCIATES OF WISCONSIN?
Description:
Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff.
Requirements:- Greets and checks in patients arriving for their appointments
- Collects patient responsibility as identified in the pre-registration process
- Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
- Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
- Performs visit closure, including checking out patients and scheduling future visits as needed
- Maintains work area and lobby in neat and orderly manner
Qualifications
- High school graduation or equivalent
- One year work experience, preferably in a medical office setting
- Ability to speak effectively to patients maintaining a pleasant, professional demeanor.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to problem solve in a high stress, face paced work environment
- Experience with Microsoft Office
- Knowledge of EPIC preferred