ASC Patient Service Coordinator

Orthopaedic Associates of Maine | Ambulatory Surgery Center

Join our team and help create a positive experience for patients undergoing orthopaedic surgery!

Orthopaedic Associates of Maine is seeking an organized, detail-oriented, and patient-focused ASC Patient Services Coordinator to join our Ambulatory Surgery Center (ASC) team.

In this role, you'll be an important part of the patient experience, serving as a welcoming first point of contact while helping ensure the administrative side of our surgery center runs smoothly. From patient registration and insurance verification to surgical chart preparation and charge reconciliation, you'll work closely with our clinical and administrative teams to support efficient operations and exceptional patient care.

We're looking for someone who thrives in a fast-paced healthcare environment, enjoys working with people, and takes pride in getting the details right.

What You'll Do

• Welcome patients and visitors, providing a professional, friendly, and supportive experience.

• Manage patient check-in and check-out, ensuring registration information is accurate and up to date.

• Prepare surgical charts and ensure all necessary documentation is complete.

• Verify insurance coverage, coordinate referrals, and manage procedure pre-authorizations.

• Collect copays and patient balances and complete daily payment reconciliation.

• Review and reconcile charge sheets, fee slips, and surgical documentation to support accurate billing.

• Maintain accurate patient records and scan documentation into the electronic health record (EHR).

• Collaborate with clinical staff, providers, and revenue cycle teams to coordinate patient care and resolve questions.

• Answer incoming calls, manage correspondence, and assist with daily administrative operations.

• Help maintain a welcoming, organized, and efficient surgery center environment.

Why Join Orthopaedic Associates of Maine?

At Orthopaedic Associates of Maine, you'll have the opportunity to work alongside a dedicated team of healthcare professionals who are committed to providing exceptional orthopaedic care. Your contributions will help create a seamless experience for patients while supporting the clinical teams who care for them.

If you're someone who enjoys combining patient interaction with administrative coordination and wants to make a meaningful contribution to a healthcare team, we'd love to hear from you!

Apply today and become part of the OA team!

What We're Looking For

• Associate's degree or equivalent experience, along with at least two years of experience in a medical office, surgery center, or similar healthcare setting.

• Knowledge of orthopaedic surgery and related clinical workflows and processes.

• Strong organizational skills and exceptional attention to detail.

• Excellent communication and customer service skills, with a compassionate, patient-centered approach.

• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

• Strong problem-solving skills and the ability to work both independently and collaboratively.

• Proficiency with computers, Microsoft Office, and electronic systems.

• Commitment to maintaining patient confidentiality and professionalism.

A plus: Certified Professional Coder (CPC) or another relevant certification.