IT Manager

Position Summary

The IT Manager is responsible for the day-to-day leadership, operational management, security, and reliability of the organization's technology environment across all clinic locations and future Ambulatory Surgery Center (ASC) operations.

This position ensures technology systems support uninterrupted patient care, provider productivity, imaging operations, business continuity, cybersecurity, and organizational growth. The IT Manager serves as both a technical leader and operational manager, balancing approximately 50% strategic and operational leadership responsibilities with 50% hands-on technical oversight.

The IT Manager reports directly to the CEO and is responsible for the overall performance and coordination of the Information Technology function.

The IT Manager oversees technology operations supporting approximately 110 employees, 130 endpoints, 100 EHR users, imaging systems, PACS infrastructure, five clinic locations, remote sites, and future ASC integration.

Essential Responsibilities

Technology Leadership and Strategy

• Develop and maintain the organization's technology roadmap in alignment with business and clinical objectives.
• Recommend technology investments that improve operational efficiency, provider productivity, cybersecurity, and patient care.
• Present technology plans, budgets, project updates, risks, and recommendations to the CEO and organizational leadership.
• Lead technology planning efforts for organizational growth, acquisitions, clinic expansions, and future ASC integration.
• Evaluate emerging technologies and recommend operational improvements.
• Serve as the primary technology advisor to organizational leadership.

IT Operations Management

• Direct and coordinate daily IT operations across all clinic locations and future ASC environments.
• Establish and maintain service standards that prioritize provider productivity and patient care.
• Ensure timely resolution of provider-impacting issues and operational incidents.
• Monitor system performance, availability, reliability, and service delivery.
• Lead incident management and problem resolution for critical technology disruptions.
• Prioritize and coordinate the IT team's workload based on organizational and clinical needs.
• Provide escalation support for complex technical issues.
• Maintain day-to-day involvement in critical systems and technology operations.

Infrastructure and Systems Oversight

• Oversee hosted server infrastructure, cloud services, networking, telecommunications, and security systems.
• Provide technical leadership for Microsoft 365, Entra ID, Intune, FortiGate firewalls, VPN connectivity, wireless infrastructure, and endpoint management.
• Ensure lifecycle management of hardware, software, licensing, and infrastructure assets.
• Support imaging, PACS, RIS, and future clinical technology initiatives.
• Work closely with the Systems and Infrastructure Administrator on architecture, maintenance, troubleshooting, and operational improvements.
• Maintain sufficient technical knowledge of the organization's critical systems to provide effective escalation support and make informed technology decisions.
• Ensure appropriate documentation of systems, configurations, procedures, and business continuity requirements.

Cybersecurity and Compliance

• Maintain organizational cybersecurity governance and risk management practices.
• Ensure technology operations support HIPAA and applicable healthcare security requirements.
• Oversee vulnerability management, security awareness training, access controls, incident response planning, and business continuity initiatives.
• Coordinate with Managed Service Providers and security vendors on monitoring, remediation, and infrastructure security improvements.
• Lead cybersecurity readiness efforts and ongoing technology risk assessments.
• Review and address security risks and make recommendations to organizational leadership.
• Ensure security-related issues are appropriately documented, prioritized, and resolved.

Financial and Vendor Management

• Develop and manage the IT operating and capital budgets in coordination with organizational leadership.
• Monitor technology expenditures and ensure fiscal accountability.
• Evaluate, negotiate, and manage vendor contracts, service agreements, and technology partnerships.
• Review vendor performance and ensure contracted services meet organizational requirements.
• Recommend cost-effective technology solutions that support organizational objectives and long-term growth.
• Identify opportunities to consolidate, improve, or eliminate unnecessary technology expenses.

Project Management

• Lead major technology projects, including EHR implementations or migrations, infrastructure upgrades, cybersecurity initiatives, and operational improvement efforts.
• Coordinate internal IT staff, vendors, consultants, and clinical stakeholders.
• Develop project plans, timelines, resource requirements, and implementation strategies.
• Ensure projects are completed within approved scope, timelines, and budgets.
• Develop implementation plans that minimize disruption to patient care and clinical operations.
• Provide regular project status updates to organizational leadership.

Staff Leadership and Development

• Supervise and provide direction to Information Technology personnel.
• Establish performance expectations, accountability standards, and professional development goals.
• Provide technical mentorship and escalation support to IT staff.
• Delegate appropriate technical and operational responsibilities to the Systems and Infrastructure Administrator and other IT personnel.
• Ensure appropriate coverage of critical IT responsibilities during planned and unplanned absences.
• Foster a culture of customer service, accountability, collaboration, continuous improvement, and operational excellence.
• Develop the capabilities of the IT team to reduce single-person dependencies and improve organizational resilience.

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $100,000 - $140,000