Front Desk Receptionist

Orthopaedic and Sports Physical Therapy is hiring a full-time Front Desk Receptionist for our busy, high-volume clinic in central Santa Rosa. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and can manage scheduling for multiple physical therapists while providing a professional and welcoming patient experience.

Key Responsibilities:

• Greet patients and manage check-in/check-out with a friendly, professional attitude
• Answer incoming calls and return voicemails promptly
• Conduct patient intake by verifying patient name, date of birth, referring physician, insurance information, and appointment details to ensure accuracy and compliance.
• Schedule, confirm, and coordinate patient appointments across multiple physical therapists
• Manage and balance multiple provider schedules efficiently
• Collect, post, and reconcile patient payments accurately
• Maintain, update, and organize patient charts in the EMR system
• Scan and manage medical records and documentation
• Communicate with physicians’ offices to obtain referrals and imaging reports
• Ensure compliance with HIPAA regulations and maintain strict patient confidentiality
• Keep the reception area clean, organized, and welcoming
• Follow clinic supply, documentation, and workflow protocols
• Assist with other administrative duties as assigned

Qualifications:

• Minimum of 1–3 years of experience in a medical office or customer-facing administrative environment required, including at least 1 year of recent, relevant experience in a healthcare setting.
• Ability to work both independently and collaboratively as part of a team.
• Strong multitasking and organizational skills in a fast-paced environment.
• Experience managing multiple provider schedules strongly preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards.
• Excellent verbal, written, and phone communication skills.
• Skill in fax and copy machine
• Strong attention to detail with consistent follow-through.
• Proficient in computer use, including data entry, Microsoft Word, Outlook, and EMR systems.
• Reliable, punctual, and highly accountable.

Physical Requirements:

• Ability to sit and stand for extended periods while performing general office duties.
• Occasional lifting (up to 30 lbs), bending, and reaching required.
• Must be able to perform essential job functions with or without reasonable accommodation.

Schedule:

Monday–Friday, 8:30 AM – 5:30 PM

Additional Requirements:

Verifiable track record of reliability and productivity required

Resume must be current and complete

All screening questions must be answered applications missing information will not be considered

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Customer service: 3 years (Required)
• EMR systems: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Word processing: 1 year (Required)

Ability to Commute:

• Santa Rosa, CA 95405 (Required)

Work Location: In person

Salary : $23 - $26