Patient Services Representative/Front Desk - Dallas - Texas Orthopaedic Associates

Job Summary:

Coordinates all aspects of check in and/or check-out by performing the duties and responsibilities listed below.

Duties and Responsibilities:

• Maintains a high level of patient confidentiality at all times.
• Provides quality customer service and professionalism when working with staff, patients, insurance carriers and all other related agencies.
• Greets all patients and visitors in a friendly manner.
• Registers all patients checking in for appointments and prints Superbill.
• Collects all patient forms and paperwork and reviews for accuracy.
• Scans a copy of all insurance cards.
• Prints patient alert notes daily.
• Obtains signatures on financial policy, medical records release, and assignment of benefits statement from all new patients as needed.
• Notifies clinic staff of patient arrivals and informs patients when physician is running behind schedule.
• Keeps the patient reception area neat and clean at all times.
• Scans Health History Questionnaire daily.
• Schedules follow-up appointments.
• Work status new and approved failed lists.
• Reconciles credit card charges at the end of each day.
• Collects co-pays and deductibles from insured patients, or full payment from uninsured patients; notifies patients of any outstanding balances.
• Scrub schedules 3-5 days ahead to ensure that all needed ID’s and documentation, pay amounts and referral statuses are noted in Phreesia.

• Balance credit card charges, checks and cash. Print reports and balance daily entries.
• May be required to perform additional duties as directed by management.
• All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.

• Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-    The noise level in the work environment is usually moderate.

Education & Qualifications:

• Education – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations – None.
• Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Previous customer service experience is preferred.
  • Previous experience in a medical practice environment is helpful.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and/or walk.
• The employee must frequently lift and/or move up to 10 pounds.