What are the responsibilities and job description for the Patient Services Representative - Call Center position at OrthoLoneStar PLLC?
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.
Key Functions:
Provides excellent customer service to patients by listening and appropriately serving patients
Contributes to an overall positive work atmosphere through actions and attitude
Answers phones in a friendly, professional manner
Relays relevant information to the appropriate internal staff.
Follows practice procedures for appointment entry, scheduling and rescheduling appointments
Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
Follows practice procedures for urgent patient messaging and proper communication with On Call clinical staff.
May be responsible for stat Medical Records Request
May be responsible/assist in coordination of Relatient
May be responsible/assist in maintaining referrals in Leading Reach
Works online appointment requests as delegated by Team Lead
Works referrals daily by importing to Phreesia
Participates in office meetings and educational activities
Maintains work area in neat and orderly manner
Complies with HIPAA procedures
Other duties as assigned
All employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.
Salary : $17 - $19
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