Physician Coordinator - Carrell Clinic

GENERAL SUMMARY OF DUTIES: Work as Physician Office Coordinator, scheduling patient
appointments and/or surgical cases, including obtaining all patient demographics, insurance information,
pre-certifications and authorizations. Manage orders and tests as directed by the physician, such as MRI's,
CT's, etc., manage physicians' schedule and supervise/direct Assistant Coordinator.

SUPERVISION RECEIVED: Reports to Manager, Clinic Coordinators.

SUPERVISION EXERCISED: Supervises Assistant Coordinator, when applicable.

ESSENTIAL FUNCTIONS:
1. Serve as patients' primary contact regarding office appointments and surgery scheduling.
2. Provide necessary records and documentation to the facilities, manufacturing representative
and anesthesiologist for surgery cases.
3. Post-surgical cases with the facilities following standard procedures.
4. Manage all phone calls and physicians' clinic during normal business hours.
5. Documents all items in the electronic health record and the document imaging system in a
timely manner.
6. Must have good working knowledge of specific equipment and tools needed in the O.R.
7. Must have good working knowledge of medical terminology and ICD-10 codes.
8. Must have good working knowledge of physician ordering process for imaging (MRI's, CT's,
etc.)
9. Train, supervise and direct Assistant Coordinator on all office duties.
10. Oversee physician assistant and/or nurse practitioner schedules.
11. Work on special projects, as deemed necessary.
12. Facilitate communication with patient and the revenue cycle team or accounting team on a
real-time basis to resolve patient concerns and questions.
13. Attends departmental in-service training and education programs and completes annual online
training timely.
14. Communicates patient issues to facilities in a timely manner.
15. Maintains strictest confidentiality.
16. Checks email and document management system’s messaging and task list system frequently.
17. Other duties as assigned.

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous
exposure dealing with physicians face-to-face on a regular basis.

REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of
office equipment including practice management system, electronic health records and Microsoft
Office.

KNOWLEDGE:
1. Knowledge of insurance rules and requirements needed to obtain prior authorizations
and referrals.
2. Knowledge of general clinic operations.

SKILLS:
1. Skill in locating information via the Internet.
2. Skill in processing requests within a specific period of time.

ABILITIES:
1. Ability to understand and interpret payer policies and regulations.
2. Ability to work effectively in a multi-task environment.
3. Ability to effectively communicate verbally and in writing.
4. Ability to work in a team environment.
5. Ability to work with patients in a professional manner.

ENVIRONMENTAL/WORKING CONDITIONS:
1. Fast-paced office environment.
2. Adaptable to making changes.

PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated with a normal office environment. Manual dexterity using
computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional
lifting/carrying basic office supplies/equipment up to 15 pounds.

This description is intended to provide only basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities and working conditions may change as needs
evolve.