What are the responsibilities and job description for the Patient Services Representative position at ORTHOLONESTAR MSO LLC?
GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.
ESSENTIAL FUNCTIONS:
- Answer telephones, schedule appointments and redirect to appropriate departments as needed.
- Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
- Confirm appointments in advance; reach out to patient when necessary.
- Prepare schedules for clinic and identify any issues prior to visit.
- Greet patients, check-in and help patients complete necessary intake forms.
- Confirm, capture, and correct any changes in patient demographics and insurance.
- Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
- Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
- Collect and scan patient’s insurance card and photo ID.
- Balance payments received and prepare deposit daily.
- Complete all scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails as well as making second and third attempts to patients who have left voicemails.
- Provide EOB to patients and thoroughly explain balance as needed.
- Collate, sort and identify a variety of medical information for scanning/queuing into EMR system
- Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
- Assist with Release of Information requests by completing in office or sending to third party accordingly.
- All other duties as assigned.
Education:
- High School diploma
Experience:
- Previous experience in a medical office setting
- Computer experience
Skills:
- Knowledge of medical and insurance terminology
- Attention to detail
- Ability to multitask between multiple applications
- Ability to effectively communicate both orally and written
- Ability to work in a fast paced environment