What are the responsibilities and job description for the Front Office Coordinator - Carrell Clinic position at ORTHOLONESTAR MSO LLC?
GENERAL SUMMARY OF DUTIES: Greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Obtaining all patient demographics, insurance information, and referral information. Scan and enter tests, such as MRI's, CT's, etc.
SUPERVISION RECEIVED: Reports to Team Lead
SUPERVISION EXERCISED: Director of Operations
ESSENTIAL FUNCTIONS:
1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
2. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
3. Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
4. Scan and enter patient information into EMR system, along with any outside medical records.
5. Enter, log and upload all x-ray, CT, MRI, and other related images into MergePac.
6. Process payments from patients for co-pays and uninsured visits.
7. Reviewing medical procedures as documented by doctors
8. Translating medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities
9. Documents all items in the electronic health record and the document imaging system in a timely manner.
10. Facilitate communication with patient and the Patient Accounting Department on a real-time basis to resolve patient concerns and questions.
11. Attends departmental in-service training and education programs and completes annual on-line training timely.
12. Maintains strictest confidentiality.
13. Enter charges in EMR system in a timely manner.
Qualifications:EDUCATION: High School Diploma or equivalent.
EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.
REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.
KNOWLEDGE:
1. Knowledge of insurance rules and requirements needed to obtain pre-authorizations and pre-certifications.
2. Knowledge of general clinic operations.
SKILLS:
1. Skill in locating information via the Internet.
2. Skill in processing requests within a specific period of time.
ABILITIES:
1. Ability to understand and interpret payer policies and regulations.
2. Ability to work effectively in a multi-task environment.
3. Ability to effectively communicate verbally and in writing.
4. Ability to work in a team environment.
5. Ability to work with patients in a professional manner.
ENVIRONMENTAL/WORKING CONDITIONS:
1. Fast-paced office environment.
2. Adaptable to making changes.
PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.