Collections Specialist (Golden Rd) - Azalea Orthopedics

Position Summary The Collections Specialist is responsible for managing outstanding patient balances and ensuring timely collection of payments, including the collection of required pre‑payments. This role communicates with patients regarding account balances, pre‑payment requirements, payment options, and billing questions while maintaining professionalism and confidentiality.

Key Responsibilities

• Review and monitor patient accounts with outstanding balances.

• Collect required pre‑payments from patients prior to services when applicable.

• Contact patients by phone or mail to discuss balances and arrange payment.

• Set up and manage payment plans when appropriate.

• Document collection activity and patient communication in the billing system.

• Respond to patient questions regarding statements, pre‑payment requirements, and billing.

• Work with the billing team to resolve account discrepancies.

• Follow organizational policies and compliance guidelines related to collections.

Qualifications

• High school diploma or equivalent required.

• Previous experience in medical billing, collections, or healthcare administration preferred.

• Strong communication and customer service skills.

• Attention to detail and ability to handle confidential information.

Skills

• Excellent verbal and written communication

• Strong negotiation and conflict‑resolution abilities

• Ability to remain calm and professional in challenging conversations

• Proficiency with billing software and electronic health record (EHR) systems

• Strong organizational and time‑management skills

• Basic understanding of medical terminology and insurance processes

• Ability to analyze account details and identify discrepancies

• High level of accuracy in data entry and documentation

• Problem‑solving mindset with a focus on patient experience

• Ability to work independently and as part of a team