Patient Navigator

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

OrthoCarolina is currently seeking a Patient Navigator to work with our team at our OrthoCarolina Value Based Services Team in Charlotte.

The Patient Navigator provides a support service to OrthoCarolina patients with bundled care packages by providing a common thread that runs through the entire orthopedic or spine surgical journey. The Navigator helps tie together and streamline the comprehensive plan of care for each patient assigned. This role is to serve as a personal guide for the patient.

Essential Functions:

• Proactively plans out the services required for the patient, so the experience is as pleasant and stress-free as possible.
• Works with the Test and Surgical Scheduler (TSS) to tighten the loop of communication so that every physician involved in a patient’s care is aware of the plan.
• Schedules all appointments for pre-op and post-op care: OC physician office, medical clearance/testing, patient education, hospital.
• Works with the patient and clinic scheduler to ensure surgery date and time meets the needs of the patient.
• Confirms pre-authorizations and medical records. Ensure medical clearance information is included in the overall patient care record.
• Helps patients control costs, providing resources as needed to help with the journey.
• Provides medical concierge service that contributes to exemplary customer service for our patients.
• Ensures that each patient and their care coaches are treated like VIPs, arrives at the right place at the right time, gets prescriptions and equipment as needed, facilitates post-op information and appointments and ensures key milestones are met.
• Maintains meticulous documentation of the patient’s needs, requirements and care plans.
  
  

Skills And Abilities:

• Actively and efficiently work through barriers that might otherwise impact the patient’s ability to receive quality care: physician appointments, facility scheduling, hospitalization, pre and post-surgical needs, medication, home health needs, finances, insurance and bundled payment plans, language translation, and travel facilitation, among others.
  
  

Qualifications:

• Bachelor’s degree in a health-related field preferred. Relevant clinical experience considered.
• HS diploma required.
• Three years of Orthopedic experience in clinic, patient education, patient advocacy, nursing, case management, social work, or similar experience.
  
  

Employee Type

Regular

Qualifications

Skills

Collaboration, Critical Thinking, Cultural Communications, Health Literacy, Navigation, Patient Care Delivery, Patient Education, Patient Surgery Preparation

Education

Certifications

Language