What are the responsibilities and job description for the Physical Therapy Patient Account Representative position at OrthoAtlanta?
Location: Atlanta, GA
Schedule: Hourly Full-time, On-site
Compensation: Competitive hourly rate benefits
Perks: Hands-on involvement in patient billing, problem-solving with insurance carriers, critical role in supporting financial health of the practice
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
As a Patient Account Representative at OrthoAtlanta, you’ll:
Apply today and help OrthoAtlanta deliver excellence in patient care and service!
Schedule: Hourly Full-time, On-site
Compensation: Competitive hourly rate benefits
Perks: Hands-on involvement in patient billing, problem-solving with insurance carriers, critical role in supporting financial health of the practice
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
As a Patient Account Representative at OrthoAtlanta, you’ll:
- Manage credit balances, patient balances, and insurance (non-patient) claim resolution.
- Follow up on outstanding accounts receivable in a timely and accurate manner.
- Meet and maintain cash collection metrics and reimbursement goals.
- Review Explanation of Benefits (EOBs) and payer contracts to ensure correct payments.
- Collaborate with insurance representatives, billers, coders, administrators, and physicians to resolve claims and denials.
- Handle contracted and non-contracted payer issues, self-pay, and third-party reimbursement concerns.
- Investigate and resolve reimbursement issues, including denied or corrected claims.
- Provide education to Business Office Assistants on clean claim entry and insurance updates.
- Step in to support Business Office functions as needed.
- Are detail-oriented and thrive on problem solving.
- Enjoy working independently while collaborating across teams.
- Communicate clearly and effectively with patients, providers, and insurance representatives.
- Stay organized and manage multiple priorities effectively.
- Take pride in supporting accurate billing and timely resolution of accounts.
- High School Diploma or equivalent.
- 2 years of medical billing and collections experience.
- Basic math and accounting knowledge.
- Familiarity with CPT and ICD-10 coding.
- Knowledge of HMO, PPO, Managed Care, Indemnity, and Government plans.
- Strong organizational, time management, and communication skills.
- Proficiency with Microsoft Office; Epic experience preferred.
- Professional discretion when handling sensitive information.
- Play a critical role in ensuring the financial health of the practice.
- Be part of a supportive, mission-driven healthcare environment.
- Gain in-depth experience with payer contracts, insurance follow-up, and claims resolution.
- Make a direct impact on both patient experience and organizational success.
Apply today and help OrthoAtlanta deliver excellence in patient care and service!