What are the responsibilities and job description for the Patient Services Representative II position at OrthoAtlanta?
Locations: Locust Grove, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Patient Services Representative II at OrthoAtlanta, you’ll:
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Patient Services Representative II at OrthoAtlanta, you’ll:
- Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
- Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
- Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
- Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
- Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
- Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
- Thrive in a fast-paced, people-facing environment
- Communicate clearly and compassionately with patients and staff
- Balance multiple responsibilities with professionalism and accuracy
- Take ownership of front-desk operations and enjoy solving challenges
- Work independently while contributing to a strong, team-first culture
- High School Diploma or equivalent
- 4 years of experience in a medical office or clinical setting
- Strong customer service skills and a patient-centered approach
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Excellent verbal and written communication skills
- High attention to detail, strong organizational skills, and discretion with patient information
- Experience with front office leadership, financial reconciliation, and insurance verification preferred
- Join a trusted and growing orthopedic practice
- Work with a collaborative and supportive clinical team
- Gain experience in a high-volume specialty setting
- Make a meaningful impact on patient care and experience every day