What are the responsibilities and job description for the Patient Service Representative position at OrthoAtlanta?
Patient Services Representative
Locations: Stockbridge
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you’ll:
Locations: Stockbridge
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you’ll:
- Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
- Input and update patient demographics, insurance information, and visit details into the EMR system
- Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
- Thrive in a fast-paced, people-facing role
- Communicate clearly and compassionately with patients and staff
- Juggle multiple responsibilities with poise and attention to detail
- Love organizing tasks and solving front-desk challenges
- Work independently while being a strong team player
- High School Diploma or equivalent
- 2 years of experience in a medical office or clinical setting preferred
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Strong customer service skills and a professional, patient-focused demeanor
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- High attention to detail and discretion with patient information
- Work with a collaborative clinical team in a respected practice
- Opportunity to grow within a dynamic healthcare setting
- Make a meaningful impact on patient experience every day