What are the responsibilities and job description for the Patient Accounts Manager position at OrthoAtlanta?
Are you a highly skilled and detail-oriented Revenue Cycle expert with a passion for optimizing financial performance in a physical therapy setting? Piedmont Orthopedics by OrthoAtlanta is seeking a dedicated Patient Accounts Manager to oversee and coordinate all administrative and revenue cycle activities for our thriving Physical Therapy ancillary department.
This is a critical, high-impact role where your expertise will directly contribute to maximizing reimbursement, ensuring compliance, and leading a vital administrative team.
What You'll Be Doing (Key Responsibilities):
You will be the financial leader for our Physical Therapy department, driving efficiency and optimizing collections.
Revenue Cycle Management & Compliance
- Maximize Collections: Oversee and coordinate all activities to maximize the collection of payments and reimbursements from patients, insurance carriers, and guarantors.
- Claim & Denial Expertise: Monitor daily claims production, denials, and appeals. Resolve coding edits and rejections to ensure proper, timely claim submission in compliance with all payer guidelines.
- Financial Performance: Meet and maintain key cash collection metrics and goals. Provide upper management with regular revenue cycle status reports, metrics, and presentations.
- Payer Contract Mastery: Thoroughly understand and utilize all payer contracts to ensure payments received are correct. Handle contracted and non-contracted payers, self-pay, and third-party reimbursement issues.
Administrative Oversight & Team Leadership
- Department Operations: Oversee referral management, insurance verification, patient registration, and scheduling for the entire PT Department.
- Team Leadership: Direct the work of the Patient Accounts Representative (PAR) Team members, monitor workqueues for PT clinics, and act as a primary resource for both PAR Team and PT clinical staff.
- Training & Development: Develop training materials and facilitate staff training on Standard Operating Procedures (SOPs), systems, metrics, and government regulations. Train and orient new PAR and Business Office Assistant Team members.
- Issue Resolution: Effectively and independently handle second-level reimbursement issues and complex denials. Collaborate with billers, coders, administrators, and payers to resolve past due accounts.
What You'll Bring (Required Qualifications):
- Experience: 5 years of progressive experience in medical billing and collections.
- Education: High School Diploma or equivalent.
- Technical Knowledge:
- Thorough knowledge of Physical Therapy Allowable procedures.
- Expertise in medical billing coding, including CPT & ICD-10.
- Familiarity with various plans: HMO, PPO, Managed Care, Indemnity, and Government plans.
- Knowledge of medical account receivable collection procedures.
- Skills:
- Strong ability to investigate, analyze, and problem-solve AR issues.
- Proficiency with Microsoft Office.
- Excellent verbal and written communication skills with a strong sense of discretion and professionalism.
- Must be able to work independently, be highly detailed-oriented, and possess strong organizational and time management skills.
Bonus Points: Experience with Epic Electronic Health Record (EHR) system is a significant plus!
Piedmont Orthopedics by OrthoAtlanta is committed to providing the highest quality orthopedic and physical therapy care. We are looking for a dedicated manager to help us sustain our financial health so we can continue to focus on our mission of patient wellness.’
Ready to lead the financial operations of our Physical Therapy department? Apply today!