Charge Entry Specialist

KICK for the GOAL

OrthoArkansas' core values 

KINDNESS

People are happier after interactions with you because you are kind and pleasant. 

INTEGRITY

Always doing the right thing, especially when no one is looking. 

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork. 

KNOWLEDGE

Be a lifelong learner. 

Position Overview: 

The Charge Entry Specialist at OrthoArkansas plays an important role in supporting accurate and timely billing by reviewing and entering office, imaging, and other assigned charges into patient accounts. This position is responsible for ensuring charges are complete and accurate, maintaining charge entry documentation, and identifying front-end claim issues before they impact reimbursement. The Charge Entry Specialist works closely with providers and coding staff to support efficient Revenue Cycle operations while maintaining established accuracy and turnaround expectations. 

Key Responsibilities:

1. Charge Entry & Processing

• Enter all clinic charges for assigned providers accurately and timely. 


• Enter MRI charges from all applicable OrthoArkansas locations. 


• Enter CT charges from the Midtown location. 


• Review charges for completeness and accuracy before submission. 


• Complete Day End Reviews for all charges entered. 


• Maintain a 95% accuracy rate with a three-day turnaround time when required documentation is available. 

2. Provider & Coding Support

• Provide physicians with documentation of charges entered on their behalf each day. 


• Assist coding staff as needed by creating new patient charts, obtaining medical records from outside facilities, and scanning documentation. 


• Apply knowledge of orthopedic procedures, diagnoses, procedure codes, and medical terminology when reviewing and entering charges. 


• Communicate professionally and diplomatically with physicians, hospitals, insurance companies, and coworkers. 

3. Charge Entry Tracking & Documentation

• Maintain the Charge Entry ticket folder to ensure documentation is organized and readily available. 


• Maintain the Charge Entry spreadsheet for assigned providers. 


• Ensure charge entry records are complete, accurate, and updated timely. 


• Maintain patient confidentiality and comply with HIPAA requirements at all times. 

4. Front-End Denial Management

• Review and work front-end denials associated with claims created through the charge entry process. 


• Research charge entry issues and make appropriate corrections when needed. 


• Identify missing or inaccurate information that could delay claim processing or reimbursement. 


• Collaborate with coding and other Revenue Cycle team members to resolve charge-related issues. 


• Perform other related duties as required or assigned to support Revenue Cycle operations. 

Qualifications:

Education & Experience:

• High school diploma or GED required. 


• 7 to 11 months of related experience and/or training, or an equivalent combination of education and experience. 


• Knowledge of orthopedic procedures, diagnoses, and procedure codes required. 


• Experience with medical terminology and healthcare billing processes preferred. 

Skills & Abilities:

• Strong attention to detail with the ability to maintain a high level of accuracy when entering charges and reviewing documentation. 


• Ability to work efficiently while meeting established productivity and turnaround expectations. 


• Strong organizational skills with the ability to manage charge entry documentation and tracking tools for multiple providers. 


• Excellent written and verbal communication skills. 


• Ability to interact professionally and diplomatically with physicians, hospitals, insurance companies, and coworkers. 


• Strong computer and data-entry skills. 


• Ability to identify and resolve routine charge entry and front-end claim issues. 


• Ability to maintain HIPAA confidentiality at all times. 

Software Skills:

• Advanced: 10-Key 


• Intermediate: Alphanumeric Data Entry, Database Management, Spreadsheet Applications, Word Processing/Typing 


• Basic: Accounting 

Perks of This Position:

• Impactful & Rewarding Work – Play an important role in ensuring provider services are captured accurately and claims move through the Revenue Cycle efficiently. 


• Attractive Compensation & Comprehensive Benefits – Receive a comprehensive benefits package including medical coverage, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays. 


• Culture of Excellence – Join a team that values kindness, integrity, attention to detail, and continuous learning. 


• Professional Growth & Development – Expand your knowledge of orthopedic coding, medical billing, charge entry, and Revenue Cycle operations. 


• Collaborative & Supportive Environment – Work closely with providers, coding professionals, and Revenue Cycle team members to support accurate and timely reimbursement. 

Additional Details:

• Performance Expectations: Maintain a minimum 95% charge entry accuracy rate and a three-day turnaround time when required documentation is available while ensuring charges, supporting records, and front-end denials are handled accurately and timely. 


• Professional Development: Opportunities to strengthen knowledge of orthopedic procedures, medical terminology, coding practices, and Revenue Cycle operations through ongoing training and orthopedic coding education. 

Join OrthoArkansas as a Charge Entry Specialist and play a key role in ensuring the services our providers deliver are captured accurately and move efficiently through the billing process. This position offers an opportunity to build expertise in orthopedic billing and Revenue Cycle operations while contributing to the financial success of a highly respected orthopedic practice.