Senior Patient Services Representative

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.

As a Senior Patient Services Representative with OrthoArizona, you will get to:

• Provide coverage at other clinics within the region for callouts and other planned paid time off
• Act as the primary trainer for all new hires, mentor and train all patient service representatives on any process improvement measures, and updated company policy and procedures
• Greet patients and visitors in a prompt, courteous, and helpful manner, responding to routine requests for information.
• Register patients to include, obtaining prior authorization, eligibility and benefits, scanning patient ID and insurance card, taking patients pictures in EMR, confirming patient demographics and paperwork for accuracy and completion.
• Relay benefit information to patients.
• Collect patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepares daily batch, deposits, etc.
• Interact with patients, family members, visitors, and members of the health care team; direct patient questions and/or complaints to appropriate department; keep patients informed; maintain efficient patient flow during the check-in and check-out process; checks in outside vendors.
• Schedule patients for follow-up office visits or procedures, log no-show appointments; ensure proper authorization and / or valid referral documentation is included; assist in scanning.
• Maintain and organize lobby area at the end of the day; locks up the clinic.
• Answer phone in prompt, courteous and helpful manner, screening, and routing calls as needed, create phone note in the patient electronic medical record, and/or providing information to patients.
• Maintain medical records.
• All other duties as assigned.
  
  
  

Qualifications:

• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand/Perform training on practice management software.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Excellent customer service.
• High school diploma or GED.
• One-year medical office experience.
  
  
  

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account company contributions.
• Dental & Vision insurance.
• 401(k)
• Pet Discount Plan.
• ID Theft protection & Legal assistance.