What are the responsibilities and job description for the Field Service Technician (Fire Alarm - Level III) position at ORR Protection?
FIELD SERVICE TECHNICIAN - Fire Alarm Level III
About Orr
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.
Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here.
Job Summary
As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team.
Our Level 3 Technicians lead teams to service large scale fire alarm and suppression systems. If you have experience working on and programming fire panels, let's TALK!
Essential Duties And Responsibilities
About Orr
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.
Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here.
Job Summary
As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team.
Our Level 3 Technicians lead teams to service large scale fire alarm and suppression systems. If you have experience working on and programming fire panels, let's TALK!
Essential Duties And Responsibilities
- All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
- Take a lead role in major service activity.
- Perform service on the majority of OPS System brands and applications.
- Contact customer to set up service.
- Perform all inspection and testing tasks on fire alarm and special hazard fire suppression systems according to OPS work instructions.
- Record inspection and test results in companies' electronic inspection program.
- Respond to emergency service requests and take appropriate action.
- Perform in depth trouble shooting, repair and replacement of system equipment.
- Oversee OPS personnel in coordination of service activities.
- Review inspection and test results with the customer.
- Conduct training with customer on the functionality of the fire system.
- Assist in installation and commissioning tasks.
- Other duties as assigned.
- High school diploma or equivalent, required.
- Five years’ experience in servicing electrical/mechanical systems in the fire alarm or special hazard fire suppression industry, required.
- Experience reading blueprints, required.
- Associate degree in electronics or related field, preferred.
- NICET (Fire Alarm / Special Hazard) certification, preferred.
- Experience with the following manufacturers: Siemens, Notifier, Kidde, Fenwal, Fike, FCI, preferred.
- Experience with intelligent fire control panel programming software.
- Knowledge of Microsoft Office and standard internet usage.
- Strong time management skills.
- Excellent verbal and written communication skills.
- Organized and detail-orientated.
- Strong critical thinking and problem solving skills.
- Self-directed with the ability to work autonomously.
- Ability to lead a team effectively.
- Demonstrated customer service mindset.
- This is a remote position that would be deployed from the associate’s home to local job sites for installs, service, or repairs.
- Company vehicle, and ALL tools, technology, and equipment provided.
- Occasional on-call days and/or overtime required for unscheduled service needs.
- Travel up to 25% of the time (overnight).
- Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
- Working for a company where the associates are viewed as the company’s greatest asset.
- Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
- A growing company with a first class reputation in our respective industries.
- A culture that is fun, family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development