What are the responsibilities and job description for the Service Manager position at ORR Corporation?
SERVICE MANAGER (Fire Alarm)
ORR Protection designs customized fire protection solutions to keep people, property and operations safe and compliant. We specialize in fire alarm, detection, suppression systems, along with inspection, testing, maintenance and 24/7 remote monitoring to ensure peak performance for our customers.
We're seeking a new Service Manager for our south region. This manager level role will focus on profitability and day-to-day operations of the service and emergency business within the Atlanta region. You would report directly to the regional or local Operations Manager, and the service staff, including support staff and technicians, report into you. If you have a strong service background with a positive team-building and servant leadership style, let's talk!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
- Responsible for ensuring all service associates embrace the safety culture and comply with all safety initiatives.
- Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
- Hire and onboard new service associates to set them up for success at ORR.
- Oversee efficient scheduling of service and follow-up work.
- Implement plans, programs, and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
- Resolve customer issues/complaints.
- Coordinate responses to discharges and other life-safety emergencies at customer sites.
- Track and control costs in support of company’s gross margin objectives.
- Manage Field Service Technician’s vehicle stock.
- Complete technical and financial reviews.
- Review the S&E report for pending work orders.
- Partner with Sales to drive discrepancy quoting and follow-up revenue.
- Responsible for conforming to and ensuring associates are knowledgeable and conforming to the OPS quality system.
- Other duties as assigned.
MINIMUM EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent education, required.
- 3 years’ fire protections experience, required.
- 1-year experience manager or leading a team, preferred.
- Post-secondary education in related technical or business field, preferred.
- NICET certification, preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to effectively communicate to a diverse group of individuals including company leadership, regional staff, customers, and vendors.
- Emotional intelligence & relationship management.
- Strong, positive team builder with leadership ability.
- Knowledge of current fire alarm and clean agent/special hazard fire suppression systems.
- Strong understanding of P&L components and relationships.
- Proficient with MS Office.
- Ability to attract, develop, grow and retain a team.
- Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
WORK ENVIRONMENT
- Primary responsibilities will be executed in an office environment, but site visits may be required on occasion.
- Up to 20% Travel within the assigned region, to the corporate office, or to various training courses will be required