Membership Success Manager

Membership Success Manager

About the Oro Valley Chamber of Commerce:

The Oro Valley Chamber of Commerce is an independent, membership-based business organization dedicated to strengthening the local business community and improving the economic vitality of Oro Valley and the greater Southern Arizona region.

We connect businesses, advocate for a strong business climate, create opportunities for professional growth, and bring people together to solve challenges facing our community. From small startups to major employers, our members represent a diverse range of industries and organizations that believe a thriving business community benefits everyone.

The Chamber is a nonpartisan organization. While we engage in public policy and advocacy on issues affecting businesses, employees are expected to remain politically neutral when representing the Chamber and to approach community issues professionally, respectfully, and from a business-focused perspective.

Position Summary:

The Membership Success Manager serves as the primary relationship manager for Chamber members and is responsible for ensuring members receive exceptional value from their Chamber investment.

This position focuses on building meaningful relationships with members, understanding their goals and challenges, helping them connect to the right Chamber resources, and ensuring they receive value.

The Membership Success Manager will lead member retention efforts, oversee the Chamber's collaborative groups, and play a key role in the transition to a new tiered membership model.

Success in this role is measured by strong member relationships, member satisfaction, engagement, and retention. The successful candidate will be comfortable working toward measurable goals and taking ownership of membership retention outcomes.

Where You'll Spend Your Time:

This is not a desk job.

While administrative work and member follow-up are important parts of the role, much of your time will be spent building relationships throughout the community. Successful candidates enjoy getting out of the office, visiting businesses, attending Chamber events, participating in collaborative groups, supporting ribbon cuttings, and representing the Chamber at partner and community events.

Chamber events and community engagement often occur outside of traditional business hours. Candidates should expect several early morning or evening commitments each month, along with a limited number of weekend events throughout the year. In return, we offer a great deal of flexibility and encourage our team to maintain a healthy balance between work and personal life.

If you enjoy meeting new people, being active in the community, and serving as a connector for local businesses, you'll likely thrive in this position.

What Success Looks Like:

The ideal candidate genuinely enjoys working with people and is energized by building relationships.

They are the type of person who can walk into a room full of strangers and quickly make connections. They enjoy helping others, following through on commitments, and making people feel welcomed and valued.

They are highly organized, detail-oriented, and capable of managing multiple projects and conversations at the same time without letting things fall through the cracks.

They are patient, professional, and comfortable working with people from a wide range of industries, backgrounds, and personalities.

We hire good people and trust them to do great work. The successful candidate is comfortable working independently, managing their own schedule, prioritizing responsibilities, and identifying opportunities to better serve our members without needing constant direction.

This position offers a great deal of autonomy and flexibility, making it ideal for someone who takes ownership of their work, follows through on commitments, and enjoys creating meaningful results.

The best candidate for this role is someone who gains energy from connecting people, building relationships, and helping others succeed. They see opportunities where others see problems and naturally look for ways to make people feel welcomed, supported, and valued.

This position is as much about personality and team fit as it is about experience. We are a small, collaborative team that relies heavily on trust, communication, flexibility, and a willingness to jump in wherever needed. We are looking for someone who will contribute positively to our culture and genuinely enjoy being part of a close-knit organization.

Key Responsibilities:

Member Retention & Relationship Management

• Serve as the primary point of contact for existing Chamber members.
• Conduct regular outreach through phone calls, emails, meetings, and business visits.
• Build strong relationships with members and maintain a pulse on their needs, goals, and concerns.
• Identify members at risk of non-renewal and develop strategies to increase retention.
• Help members maximize the value of their membership by connecting them to relevant programs, events, sponsorships, and resources.
• Track member engagement and proactively re-engage members when participation declines.
• Own Chamber retention goals and renewal performance.

Membership Strategy & Growth

• Lead the Chamber's transition to a tiered membership model.
• Educate members on available benefits and membership options.
• Help members identify the membership level that best aligns with their goals and needs.
• Identify opportunities for membership upgrades and increased engagement.
• Work closely with the Chamber team to ensure a positive member experience from recruitment through renewal.

Collaborative Groups & Committees

• Manage and support Chamber collaborative groups and committees.
• Coordinate meetings, communications, agendas, and participant engagement.
• Work with volunteer leaders to ensure groups remain active, productive, and valuable to participants.
• Identify opportunities to strengthen participation and member connections through collaborative programming.

Data & Reporting

• Maintain accurate records within the Chamber's CRM system.
• Monitor retention, engagement, and membership trends.
• Provide regular reports and recommendations to Chamber leadership.
• Track performance metrics and identify opportunities for continuous improvement.

Qualifications:

Strong candidates may come from backgrounds such as customer success, account management, relationship management, membership organizations, nonprofit leadership, hospitality, sales, community relations, business development, or other people-focused professions.

Ideal candidates will demonstrate:

• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Confidence initiating conversations and building relationships.
• Professionalism and sound judgment.
• A positive, solution-oriented attitude.
• The ability to work independently while also contributing to a team environment.
• Comfort using technology and learning new software systems.

Compensation & Benefits:

Compensation includes a base salary plus performance incentives tied to member retention, engagement, and growth. Successful candidates can expect total annual compensation generally ranging from $40,000 to $60,000.

In addition, we offer:

• Flexible scheduling.
• Hybrid work opportunities.
• Unlimited paid time off within reason and with appropriate coordination.
• Paid holidays, including the week between Christmas and New Year's.
• Paid parental leave.
• SIMPLE IRA retirement plan with employer match.
• Professional development and networking opportunities.
• The opportunity to build meaningful relationships with business and community leaders throughout Southern Arizona.

Most importantly, you'll join a small team that genuinely enjoys working together. We work hard, care deeply about our mission, support one another, and believe work should be both meaningful and enjoyable.

We take our work seriously, but we don't take ourselves too seriously. We value professionalism, collaboration, a sense of humor, and people who genuinely enjoy being part of a team.

As a small organization, teamwork is essential. No task is beneath anyone. One day you may be meeting with a business owner, and the next you may be helping set up an event, assemble name badges, or move tables. We all pitch in where needed and take pride in contributing to the team's success.

To Apply:

When uploading your resume through LinkedIn, please submit a single document that includes both an introduction followed by your resume. Your introduction should tell us why you're interested in the position, why you'd be a great fit for our team, and what excites you most about working with local businesses and the community. Multiple pages within a single uploaded document are welcome.