Do you have an energetic, enthusiastic and engaging personality?  Are you driven to deliver effective results while providing excellent customer service?

The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills.  In this role you will be responsible for resolving past due accounts.

Responsibilities

 Make Daily inbound and outbound calls

Return all voicemails and respond to emails 

Resolve customer delinquency

Retain all customer communication efforts via the internal system of record ensuring that all communications are documented accurately.

Prepare payment in full, settlement letters and payment plan agreements for approval

Review performance reports to evaluate productivity and achieve individual and team commitments.

Any assignments given by management.

What’s in it for me?

Medical, Dental and Vision

401K

PTO

In house Gym with a Shower

Bikes you can use at your convenience

Unlimited Snacks to keep you going throughout the day

And many more!

Requirements

Highschool Diploma or Equivalent

Previous Collections Experience or Customer service preferred.

Excellent Communication Skills

Ability to overcome objection

Attention to detail and Organized

Proficient in Microsoft.

Orlans is a Equal Opportunity Employer

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